Virtual Patient Observation Technician
About The Position
Harris Health is seeking a Virtual Patient Observation Technician (VPOT) to join the team at Ben Taub Hospital for a part-time evening shift from 1:00 PM to 9:30 PM. The VPOT provides constant, real-time video monitoring of assigned patients to help maintain a safe care environment. You will observe patients for at-risk behaviors, provide verbal redirection when appropriate, and communicate directly with nursing staff when additional intervention or assistance is needed. In this role, you will document observations according to established standards, follow appropriate safety measures, and participate in performance improvement and quality initiatives. You will also interact with patients, families, and staff while promoting a professional, supportive, and customer-friendly environment. This position requires exceptional attention to detail, the ability to continuously monitor multiple patients, sound judgment, and the ability to make timely decisions under pressure.
Requirements
- High School Diploma or equivalent
- Technical skills or training appropriate to the specialty area
- Texas Nursing Assistant Certification; OR Medical Assistant certification from AMT, AAMA, NCCT, NHA, or NAHP
- Basic Life Support (BLS) certification
- Minimum of 2 years of related clinical experience required
- Strong verbal communication skills
- English/Spanish bilingual skills preferred
- Written communication and report-writing skills
- Professional telephone etiquette
- Medical terminology
- Computer proficiency
- Ability to analyze patient safety information and determine appropriate action
- Ability to make quick decisions under pressure
- Ability to manage stress appropriately
- Strong organizational and multitasking skills
- Ability to continuously monitor multiple patients simultaneously
- Exceptional attention to detail and sustained focus
- Ability to remain seated and work at a computer screen for extended periods
Nice To Haves
- Related specialty experience preferred, including: Direct patient care, Virtual patient observation, Telemetry technician experience, Hospital environment experience, Nursing program clinical rotations
Responsibilities
- Provide constant, real-time video monitoring of assigned patients.
- Observe patients for at-risk behaviors.
- Provide verbal redirection when appropriate.
- Communicate directly with nursing staff when additional intervention or assistance is needed.
- Document observations according to established standards.
- Follow appropriate safety measures.
- Participate in performance improvement and quality initiatives.
- Interact with patients, families, and staff.
- Promote a professional, supportive, and customer-friendly environment.
Benefits
- Day 1 medical, dental, and vision coverage
- $10k student loan repayment
- Shift differentials where applicable
- Flexible Spending Accounts (FSAs)
- Short- and Long-Term Disability insurance
- Life and AD&D insurance
- 401(k) retirement plan with employer contributions
- Employee Assistance Program (EAP)
- Subsidized parking
- Access to a credit union
- Employee disaster relief support
- Tuition Reimbursement available after 6 months of employment
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
