Virtual Patient Companion

CommonSpirit Health • Phoenix, AZ

5d • Onsite

About The Position

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system. Job Summary and Responsibilities As our Virtual Patient Companion - Onsite in Phoenix, AZ office, you will continually monitor high-risk patients across multiple facilities, ensuring their safety and care through live non-recorded video streaming. You may also travel to provide expertise. Every day, you will accurately recognize and respond to patient distress, notifying staff of safety concerns and escalating communications as necessary. You will maintain effective communication with patients, colleagues, and bedside staff, utilizing video observation platforms and telecommunication tools according to established protocols. You will also focus on improving department metrics and embodying our core values. To be successful in your role, you will strategically provide continuous virtual monitoring for high-risk patients across multiple facilities, ensuring their ongoing safety and well-being. You will demonstrate exceptional observational skills, the ability to accurately recognize and respond to critical patient behaviors, and effective communication with interdisciplinary teams, all while meticulously adhering to established protocols and exemplifying our core values in providing compassionate and vigilant care.

Requirements

• High School Diploma or GED
• 3 years experience and 2 years of recent experience in patient care (e.g., CNA, MA, LVN, etc.)

Responsibilities

• Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms
• Maintains continuous surveillance of assigned patients/rooms to ensure the patient is interacting appropriately with the care environment and surroundings; initiates communication with patients as appropriate.
• Communicates with bedside staff in a timely, professional, and courteous manner.
• Reports camera disruption or obstructions to the patient care team in a timely manner.
• Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines
• In response to observed changes in patient behavior, notifies care staff of: ◦ Increased agitation; ◦ Interacting inappropriately with care tools (e.g. IV pumps, lines, drains or airways); ◦ Attempts to leave bed/chair, etc; and ◦ Concerns for patient safety.
• Identifies inappropriate behavior from patient visitors and notifies care staff.
• Identifies and requests corrective action to be taken to address obstructed camera view.
• Initiates timely communication with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort
• Quickly notifies bedside care staff of changes using phone, communications system, cell phone, other communication device as necessary, or STAT alarm.
• Communicates with the patient/family in the room, quickly, professionally and with courtesy and kindness.
• Communicates any sub-optimal viewing conditions to bedside staff, suggests corrective action and determines whether a patient can be safely observed.
• Documents observations and subsequent actions taken to maintain timely and accurate record
• Documents calls to care providers, or use of STAT alarm
• Documents and reports adverse events using the IRIS system.
• Documents and reports system and/or equipment malfunctions to the appropriate party.
• Maintains professionalism
• Establishes and maintains effective working relationships
• Maintains a neat and organized work environment; orders, stocks and replenishes supplies and equipment as necessary
• Handles incoming, outgoing and internal communications with courtesy and professionalism
• Participates in quality assurance/improvement initiatives and activities; participates in growth opportunities.
• Complies with CommonSpirit Health’s core values

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED