Virtual Oncology Nurse Navigator

Daymark Health•Remote, California, United States, CA

1d•$85,000 - $100,000•Remote

About The Position

Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Daymark’s comprehensive, personalized cancer care platform empowers patients with dedicated care navigation, symptom-focused support, behavioral health care, and social resources. Combined with evidence-based health interventions and a hybrid in-person + virtual care model, Daymark is improving the overall cancer experience for patients, providers, and health plans – and setting a new standard in cancer care. As a Oncology Nurse Navigator at Daymark Health, you will be a key member of an integrated Care Team, which includes a Medical Director, Nurse Practitioner, Community Health Worker, Enrollment Specialist, and Social Worker. You will work closely with the Clinical Operations team to ensure that optimal care pathways are identified and followed. You will provide triage, case management, and care navigation for oncology patients, many of whom have additional comorbidities. Your role is essential in improving patients' quality of life by delivering care over the phone and through virtual platforms.

Requirements

A Bachelor of Science Degree in Nursing is required.
A compact unrestricted registered nurse (RN) license (or ability to obtain) and licensure in California.
At least 3 years of nursing experience, including 2 years in oncology nursing.
Comfortable using Slack, Zoom, Google Suite, and EHR systems.
Strong relational skills: ability to establish rapport and work effectively with diverse populations including health care providers, clinical staff, patients, and family members.
Bias to action: ability to identify and prioritize initiative needs and act on urgent and important needs immediately.
Patient-Centric Approach: prioritize the patient experience and demonstrate a deep commitment to Daymark's mission.
Organizational Skills: excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation.
Communication Skills: effective listener and communicator, skilled at building rapport and fostering strong working relationships with patients and colleagues.
Adaptability: comfortable with change and ambiguity and have a proven track record of success in dynamic environments.
Basic Life Support (BLS) certification (required at time of hire or coordinated with recruiter/hiring manager).
Compliance with Daymark's Employee Vaccination and Testing policy (required at time of hire or coordinated with recruiter/hiring manager).

Nice To Haves

Passion for helping patients understand the benefits of palliative care.
Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are strongly preferred or will be obtained within 2 years of hire.
Ability to commute to our local office once a week for team meetings and collaboration.
Proof of a valid driver's license (required for roles that require in-home visits to patients).

Responsibilities

Provide direct patient care through virtual platforms and deliver high-quality care to meet each patient's unique needs.
Provide comprehensive support throughout the oncology care journey, from screening to survivorship or end-of-life care, offering clinical and care coordination as needed.
Provide consultative support over the phone, email, or video and be available for urgent clinical escalations when required.
Triage the responses to our Symptom Survey as well as all other inbound reported symptoms, supporting the patient yourself where possible and escalating to a Nurse Practitioner as needed.
Proactively identify and address additional patient needs, including care coordination, nutritional support, discharge planning, and provider referrals.
Help patients who are new to either their diagnosis or Daymark understand their diagnosis, Daymark Health’s care offerings, and the best next steps to take.
Establish strong, trusting relationships with patients and their care networks by prioritizing empathy and active listening in every interaction.
Work closely with the rest of the clinical team supporting Daymark patients (including Nurse Practitioners, Medical Directors, and Social Workers) to ensure top-quality care and alignment on clinical protocols.
Collaborate with non-clinical Health Partners to address social determinants of health, such as food security and transportation access.
Adhere to Daymark’s policies, procedures, and documentation standards, collaborating with the Clinical Operations team to ensure the most effective use of our systems, tools, and technology.