Virtual Member Services Representative
About The Position
Join HomeTown Credit Union in Owatonna, MN, and step into a role where every interaction makes a meaningful impact. As a Virtual MSR, you'll be the friendly, trusted voice members rely on across phone, chat, email, and more; guiding them through financial decisions with confidence and genuine care. This exciting role is perfect for bank tellers, call center representatives, retail workers, and restaurant servers to use their customer service skills while expanding their financial skillset. You'll work collaboratively onsite and enjoy a competitive salary ranging from $19.00 to $21.00 per hour depending on experience, plus incentives that reward your hard work and dedication. Experience the thrill of helping members achieve their financial dreams while embracing a culture focused on excellence and integrity. Apply now and shape your career in a fulfilling role where your problem-solving skills and empathy can shine! You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, and Employee Discounts. Seize this opportunity to grow with a team that values your contributions!
Requirements
- High school diploma or equivalent.
- Ability to navigate member conversations with confidence and care.
- Strong listening skills.
- Excellent verbal and written communication skills.
- Ability to build meaningful relationships and deliver personalized financial solutions.
- Ability to handle a variety of incoming calls and shift focus quickly.
- Commitment to exceeding member expectations.
- Ability to remain calm, courteous, and professional in all interactions.
- Comfortable with goals, metrics, and coaching.
- Competitive spirit.
- Embrace feedback.
- Enjoy working toward shared performance outcomes.
- Ability to stay organized.
- Ability to manage multiple priorities.
- Ability to make sound decisions under time pressure.
- Professional demeanor.
- Commitment to regular attendance.
- Familiarity with Microsoft Office.
Nice To Haves
- Banking or credit union experience.
Responsibilities
- Provide warm, professional support through phone, chat, email, and other channels.
- Identify financial needs of members.
- Offer personalized product guidance.
- Resolve member issues.
- Maintain regulatory and security knowledge.
- Contribute to team collaboration.
- Participate in community outreach.
- Engage in continuous improvement initiatives to help members achieve financial success.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Life Insurance
- Health Savings Account
- Paid Time Off
- Employee Discounts
- HSA + company contributions
- Private PFML
- Long-term disability insurance
- 401(k) + company contributions
- Tuition Reimbursement
- Professional development assistance
- Paid time off - vacation, sick, and holiday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
