Virtual Member Services Representative

HomeTown Credit Union • Owatonna, MN

7d • Onsite

About The Position

Join HomeTown Credit Union in Owatonna, MN, and step into a role where every interaction makes a meaningful impact. As a Virtual MSR, you'll be the friendly, trusted voice members rely on across phone, chat, email, and more; guiding them through financial decisions with confidence and genuine care. This exciting role is perfect for bank tellers, call center representatives, retail workers, and restaurant servers to use their customer service skills while expanding their financial skillset. You'll work collaboratively onsite and enjoy a competitive salary ranging from $19.00 to $21.00 per hour depending on experience, plus incentives that reward your hard work and dedication. Experience the thrill of helping members achieve their financial dreams while embracing a culture focused on excellence and integrity. Apply now and shape your career in a fulfilling role where your problem-solving skills and empathy can shine! You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Paid Time Off, and Employee Discounts. Seize this opportunity to grow with a team that values your contributions! Celebrating over 50 years of providing financial wellness to our surrounding communities! At HomeTown Credit Union, we make a difference for our staff, members, and the community by living out our Core Values of Integrity, Commitment, Member Advocacy, Education and Community. As a full-time Member Relationship Builder at HomeTown Credit Union, you will play a crucial role in enhancing our members' financial well-being. A Virtual MSR is the primary digital point of contact for credit union members, providing warm, professional support through phone, chat, email, and other channels while identifying financial needs, offering personalized product guidance, resolving issues, maintaining regulatory and security knowledge, and contributing to team collaboration, community outreach, and continuous improvement to help members achieve financial success. Your expertise will not only empower our members to achieve their financial goals but also strengthen their trust in HomeTown Credit Union as a reliable partner in their financial journey. Joining our team means making a real difference in the lives of the community we serve!

Requirements

• High school diploma or equivalent.
• Ability to navigate member conversations with confidence and care.
• Strong listening skills.
• Excellent verbal and written communication.
• Ability to build meaningful relationships and deliver personalized financial solutions.
• Ability to handle a variety of incoming calls and shift focus quickly.
• Commitment to exceeding member expectations.
• Ability to remain calm, courteous, and professional in all interactions.
• Comfortable with goals, metrics, and coaching.
• Competitive spirit.
• Embrace feedback.
• Enjoy working toward shared performance outcomes.
• Staying organized.
• Managing multiple priorities.
• Making sound decisions under time pressure.
• Professional demeanor.
• Commitment to regular attendance.
• Familiarity with Microsoft Office.

Nice To Haves

• Banking or credit union experience is preferred.

Responsibilities

• Providing warm, professional support through phone, chat, email, and other channels.
• Identifying financial needs.
• Offering personalized product guidance.
• Resolving issues.
• Maintaining regulatory and security knowledge.
• Contributing to team collaboration, community outreach, and continuous improvement.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Health Savings Account
• Paid Time Off
• Employee Discounts
• HSA + company contributions
• Private PFML
• Long-term disability insurance
• 401(k) + company contributions
• Tuition Reimbursement
• Professional development assistance
• Paid time off - vacation, sick, and holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED