Virtual Member Services Associate

AIL•Spokane, WA

1d•$90,000 - $119,981•Remote

About The Position

AO Globe Life is looking for a Virtual Member Services Associate to support individuals, families, labor union members, credit union members, and association members as they explore insurance coverage options. You will work remotely, meet with clients virtually, and help make the insurance decision-making process clear and comfortable. This role is a strong fit for someone who enjoys helping people, communicates with confidence, and wants a career supported by training, coaching, and advancement opportunities.

Requirements

Excellent written, verbal, and listening skills
Customer-focused attitude and strong interpersonal skills
Dependable, organized, and detail-oriented
Comfortable learning online systems and computer functions
Self-motivated with a positive, professional approach
Able to work successfully both independently and within a team

Responsibilities

Work with prospective clients from company-provided warm leads
Schedule and conduct virtual appointments
Build rapport and identify each client’s insurance needs
Present life, supplemental health, and accident insurance options
Answer questions and provide clear, helpful information
Follow up with clients and maintain professional relationships
Keep organized records and complete required documentation
Attend ongoing training and coaching sessions

Benefits

100% remote work environment
Warm leads provided
Weekly compensation with unlimited earning potential
Medical insurance premium reimbursement
Online training resources available across devices
Daily mentorship and leadership support
Performance-based incentives
No business overhead expenses
OPEIU Local 277 union representation
Long-term career opportunity with a stable organization serving members for 70 years