Virtual Medical Office Assistant
WELL Health Technologies Corp•Vancouver, BC
•$20 - $23•Remote
About The Position
We are seeking a dependable and detail-oriented Virtual Medical Office Assistant to support our virtual clinic operations. You will play a key role in ensuring a smooth, efficient, and positive experience for both patients and healthcare providers.
Requirements
- Experience in a medical office or healthcare setting
- Knowledge of medical terminology
- Familiarity with EMR systems and telehealth platforms
- Strong communication and organizational skills
- Ability to work independently in a remote environment
- High level of attention to detail and confidentiality
- Must reside in Canada
- Reliable high-speed internet
- Quiet, private workspace
- Strong computer and digital literacy
Nice To Haves
- Experience in a virtual clinic or telehealth environment
- Experience with OSCAR EMR (preferred)
- Knowledge of Canadian healthcare systems and billing
- Comfortable assisting patients with basic technical issues
Responsibilities
- Schedule and manage virtual appointments through the Tia Health platform
- Communicate with patients via phone, email, and secure messaging
- Assist patients with joining virtual visits and troubleshooting minor technical issues
- Maintain accurate electronic medical records (EMR)
- Verify insurance information and assist with billing tasks
- Coordinate referrals, prescriptions, and lab requests
- Provide administrative support to physicians during virtual clinic hours
- Ensure compliance with Canadian privacy regulations (e.g., PHIPA)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
