Virtual Medical Office Assistant

WELL Health Technologies Corp • Vancouver, BC

98d • CA$20 - CA$23 • Remote

About The Position

TIA Health, part of WELL Health Technologies, is a leading virtual healthcare platform connecting patients with licensed physicians across Canada. Our mission is to improve access to healthcare through innovative digital solutions and patient-centered care. We are seeking a dependable and detail-oriented Virtual Medical Office Assistant to support our virtual clinic operations. You will play a key role in ensuring a smooth, efficient, and positive experience for both patients and healthcare providers.

Requirements

• Experience in a medical office or healthcare setting
• Knowledge of medical terminology
• Familiarity with EMR systems and telehealth platforms
• Strong communication and organizational skills
• Ability to work independently in a remote environment
• High level of attention to detail and confidentiality
• Must reside in Canada
• Reliable high-speed internet
• Quiet, private workspace
• Strong computer and digital literacy

Nice To Haves

• Experience in a virtual clinic or telehealth environment
• Experience with OSCAR EMR (preferred)
• Knowledge of Canadian healthcare systems and billing
• Comfortable assisting patients with basic technical issues

Responsibilities

• Schedule and manage virtual appointments through the Tia Health platform
• Communicate with patients via phone, email, and secure messaging
• Assist patients with joining virtual visits and troubleshooting minor technical issues
• Maintain accurate electronic medical records (EMR)
• Verify insurance information and assist with billing tasks
• Coordinate referrals, prescriptions, and lab requests
• Provide administrative support to physicians during virtual clinic hours
• Ensure compliance with Canadian privacy regulations (e.g., PHIPA)

Benefits

• Competitive salary that reflects the value and expertise of the successful candidate
• Commitment to fair and equitable compensation
• Commitment to fostering a diverse, inclusive, and accessible workplace
• Great Place to Work® certification

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed