Virtual Medical Assistant – Workers’ Comp Experience Preferred
MedSpecialized
•Remote
About The Position
MedSpecialized, Inc. is looking for a Remote Virtual Medical Assistant to join DrCatalyst, a remote healthcare staffing organization that services healthcare companies throughout America. The role involves serving new and existing US Healthcare clinics as inbound and outbound clinical operators. Throughout your career, you will have the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, and HEDIS.
Requirements
- At least college level
- Must have Workers’ Compensation experience
- Must have at least 6 months of BPO Healthcare account experience
- Excellent English proficiency with strong communication skills
- 25 wpm or faster
- Internet speed has to be at least 100 mbps
- Computer literacy (GMail, Google Sheets)
- Stable internet connection and a conducive work environment at home
- Physically fit to work in a BPO setting
- Willing to work during holidays and weekends
- Must be residing outside Cebu
Nice To Haves
- Workers’ Comp experience preferred
Responsibilities
- Answer inbound calls and help for scheduling, rescheduling, and clinic information.
- Make outbound calls for patient appointment reminders, wellness checks, and more.
- Supply EMR notes on all calls conducted looping in onsite personnel and providers.
- Google Chat with online personnel, as well as separate chats with DRC team members.
- Handle Worker’s Compensation records coordination and documentation.
- Ensure accurate updating and tracking of workers’ compensation-related patient records and case notes.
Benefits
- Paid Training Period
- All national Philippines and USA holidays are observed
- Paid time off—public holidays, vacation, and personal time off
- Robust and effective Government Benefits Administration
- Lactation breaks (for breastfeeding moms)
- Discounted optical services with our partner clinic
- Free Health insurance with one (1) free dependent
- Free Life insurance
- Free Accident insurance
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
- International travel opportunities (India and US office)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
