Virtual Medical Assistant- Care Anywhere

Marathon Health•Pacifica, CA

2d•$21 - $25•Remote

About The Position

This is a 100% remote (virtual) Telemedicine position. The scheduled work hours are 32 hours/week: Monday, Tuesday, Wednesday, Friday, 8:00 a.m. to 5:00 p.m. Pacific Time. To support this schedule, candidates must reside within the Pacific Time Zone at the time of hire. This role is focused on coordinating and supporting virtual patient visits from start to finish. Responsibilities include contacting patients before appointments, verifying registration and insurance information, preparing charts, completing virtual intake, assisting patients with check-in and check-out, managing the virtual waiting room, launching Zoom visits, handing patients off to the provider, and scheduling follow-up appointments. The position does not involve hands-on clinical duties such as phlebotomy or point-of-care testing, but a basic understanding of clinical workflows is helpful. Success in this role requires strong communication skills, patience with technology, and the ability to troubleshoot virtual visit issues. The individual will work closely with a newly hired provider in a collaborative, team-based virtual environment, primarily supporting one another while providing virtual care to a large patient population with access to remote monitoring devices.

Requirements

Minimum of 1 year of experience working as a Medical Assistant, preferably in Primary Care
Graduation from a formal Medical Assistant program or other related program
National or state-specific MA certification or registration is required. (MA certification or registration is required for employment in States where certification/registration is required.)
CPR/BLS certification required at time of start date
Reside within the Pacific Time Zone at the time of hire
Strong communication skills
Patience with technology
Ability to troubleshoot virtual visit issues

Nice To Haves

Phlebotomy experience is preferred
Basic understanding of clinical workflows is helpful

Responsibilities

Contacting patients before appointments
Verifying registration and insurance information
Preparing charts
Completing virtual intake
Assisting patients with check-in and check-out
Managing the virtual waiting room
Launching Zoom visits
Handing patients off to the provider
Scheduling follow-up appointments
Escorting patients to room and ensuring that exam rooms are thoroughly cleaned and stocked
Reviewing previous medical information and gathering any relevant updated health information from the patient to inform the provider
Taking vitals, performing blood draws, giving injections, bandaging wounds, assisting with procedures
Working with the contracted labs for additional tests
Preparing and administering approved medications and immunizations via oral, topical, inhaled, intramuscular, subcutaneous or intradermal at the direction of and upon written order from the Provider
Partnering with other members of the care team to develop individual patient plan of care including identifying and working to address gaps in care
Front desk duties, including: patient scheduling, medical record requests and abstraction, documentation, coordinate specialist visits, referrals, and other care outside of the clinic, check-in, check-out, etc.
Recording accurate and pertinent data in the medical record according to documentation guidelines
Processing test results and providing the patient with timely results via e-message, mail or phone as directed in written instructions by the Provider
Participating in outreach to patients to drive engagement among eligible patient groups
Maintaining clinical and office supplies and equipment for treatments