Virtual Medical Assistant – Scheduling & Appointments
About The Position
MedSpecialized, Inc. is looking for a Virtual Medical Assistant to join DrCatalyst. DrCatalyst is a healthcare staffing organization with over 250 billable staff from the Philippines serving healthcare companies throughout America. They are seeking energetic and highly fluent English-speaking Healthcare Professionals to serve as inbound and outbound clinical operators for US Healthcare clinics during their business hours. Throughout your career, you will have the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more.
Requirements
- Willing to work in our Cebu IT Park office
- At least High School Level with 6 months healthcare BPO experience
- Medical Allied Grad or Non-Medical Allied Grad
- Excellent English proficiency with strong communication skills
- 25 wpm or faster typing speed
- Computer literacy (GMail, Google Sheets)
- Physically fit to work in a BPO setting
Nice To Haves
- Healthcare BPO experience is an advantage
- Willingness to work overtime is a plus
Responsibilities
- Answer inbound calls and help for scheduling, rescheduling, and clinic information.
- Make outbound calls for patient appointment reminders, wellness checks, and more.
- Supply EMR notes on all calls conducted looping in onsite personnel and providers.
- Google Chat with online personnel, as well as separate chats with DRC team members.
Benefits
- Paid Training Period
- All national Philippines and USA holidays are observed
- Paid time off—public holidays, vacation, and personal time off
- Robust and effective Government Benefits Administration
- Lactation breaks (for breastfeeding moms)
- Discounted optical services with our partner clinic
- Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
- Free Health insurance with one (1) free dependent
- Free Life insurance
- Free Accident insurance
- Free Mental Health Sessions
- Relocation allowance for new hires (from Outside Cebu)
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
