Virtual Legal Support Coordinator ("Direct Support")

Gordon Rees Scully Mansukhani, LLP•USA,

2d•Remote

About The Position

GRSM’s Virtual Legal Support (“VLS”) Coordinators will prioritize, delegate, and actively handle sensitive and confidential assignments within the team in a consistently fast paced environment. Coordinators handle quality control and immediately resolve or escalate issues to the VLS Managers; this role does not include people management or supervisory duties. This fully remote role will be staffed in VLS' "Direct Support" (“DS”) service line and will work daytime hours. The following shift is available but can be filled from any US location and will include a mandatory 1-hour lunch. This is a full-time, 40 hour per week role. Monday-Friday, 10am to 7pm ET / 7am to 4pm PT. The Virtual Legal Support Team handles a wide array of legal support functions across our three service lines: Direct Support, Document Processing and New Matter Intake. Some of the tasks this department performs are as follows: review and data entry for new matters, organize and name incoming documents in the firm’s Document Management System (iManage), prepare confidential and sensitive legal documents across all 50 states using templates and forms within the Microsoft Suite programs, Kofax Power PDF, and other firm software to convert documents, replace text, run document comparisons, mark and run tables of content and authorities, mail merges, create fillable forms, and edit presentations.

Requirements

Minimum 1-3 years of relevant experience.
Exceptional time management and prioritization abilities.
Proven track record of managing multiple projects simultaneously.
Strong attention to detail and accuracy in documentation.
Skilled in maintaining structured workflows and systems.
Ability to coordinate cross-functional teams and schedules.
Advanced skillset using Microsoft Suite Programs (e.g., Word, Excel and PowerPoint).

Nice To Haves

Strength in MS Teams preferred
previous remote work experience preferred

Responsibilities

Support Firm and Department Policies and Procedures.
Track Deadlines.
Perform Quality Control.
Problem Solve.
Share Knowledge.
Report on Timing and Critical Issues.
Coordinate Workflow.
Champion Department policies, initiatives, and general messaging.
Be a neutral point of contact for our team to ask questions and share concerns and appropriately elevate feedback to Managers when necessary.
Ensure Department voicemails are returned / processed appropriately and elevate to Managers as needed.
Communicate staff shortages to VLS Managers.
Escalate items to management when appropriate.
Ad hoc reporting as needed.