Remote Bilingual Full-Time Permanent Virtual Jewelry Expert

Signet Jewelers • Akron, OH

10d • Remote

About The Position

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us! SE ESTÁ CONTRATANDO PARA LAS CLASES DE NUEVAS CONTRATACIONES DE JUNIO DE 2026 Únete a nuestro equipo de clase mundial como Experto/a en Joyería Virtual Bilingüe a Tiempo Completo y con Contrato Permanente (Trabajo Remoto) ¿Estás listo/a para impulsar tu carrera y ayudar a otros a celebrar los momentos más importantes de la vida? En Signet Jewelers creemos en expresar el amor a través de la belleza atemporal de la alta joyería. Buscamos personas entusiastas para unirse a nuestro equipo como Expertos/as en Ventas y Servicio de Joyería Virtual a Tiempo Completo y con Contrato Permanente (VJE), trabajando desde casa. Como VJE, ayudarás a nuestros clientes a encontrar el regalo perfecto para cualquier festividad u ocasión especial, construirás relaciones significativas y realizarás citas de compra personalizadas. Creemos que aquí encontrarás un lugar donde podrás ser feliz, sentirte bien y prosperar. Obtendrás satisfacción al impactar positivamente la experiencia de nuestros clientes y al contribuir al éxito de nuestro equipo mediante tu dedicación y compromiso con la excelencia en el desempeño. Si esto te interesa, ¡sigue leyendo! At Signet, we realize we’re not just in the jewelry business – we’re in the relationship business. The diamonds and unique jewelry we sell are symbols of undeniable love and self-expression. They help inspire love and foster the kind of world we all want to live in. We’re always looking for those rare gems who want to be a part of our purpose. We value our team members and empower them to play trusted roles in a highly personal and emotional customer experience. Maybe you have that sparkle. Signet Jewelers is Great Place to Work-Certified™. We promote diversity at every level, value the differences between people and foster an environment of opportunity and acceptance for every Team Member in every facet of our organization.

Requirements

• Excellent customer service skills and the ability to make every interaction special.
• Exceptional sales skills, always prioritizing the customer.
• Ability to meet individual and team performance goals, including sales metrics, appointment booking, customer satisfaction scores, creative commerce standards, and quality evaluations.
• Organized, self-motivated, and ready to take on any challenge.
• Excellent verbal, written, and interpersonal communication skills, always conveying empathy and positivity.
• Excellent typing skills are a must!
• Solution-oriented with strong critical thinking skills and the ability to find creative ways to help customers.
• Mathematical and analytical skills to make informed decisions.
• Enjoy building lasting relationships and making customers feel valued.
• Excellent follow-up skills!
• Proficient with customer interaction platforms, comfortable handling multiple computer screens, and using Zoom, Teams, and other video conferencing technologies.
• Adaptable in a constantly changing work environment.
• Ability to multitask with ease in a dynamic environment.
• Strong time management skills are essential.
• Availability during peak customer service hours, including evenings, weekends, and holidays, as well as for mandatory overtime.
• Must have a dedicated, distraction-free workspace.
• Provide your own high-speed internet connection, router/modem.
• Ability to set up necessary equipment.
• Proficiency in English and Spanish.
• Approval of Spanish language proficiency assessment may result in a salary increase.

Nice To Haves

• Experience with Zoom, Teams, and other video conferencing technologies.

Responsibilities

• Interact with customers via chat, text, and phone calls, either in real-time or through scheduled appointments.
• Offer expert advice on products and services, style consultations, and personalized shopping experiences.
• Showcase our products online, sharing detailed information about the features and benefits of each item.
• Provide information on extended service agreements and financing options, ensuring a smooth and enjoyable shopping experience.
• Contribute to sales growth through digital sales, live selling, social media presence, collaboration with brick-and-mortar stores, and connected commerce.
• Resolve customer issues quickly and efficiently, always with a positive attitude.
• Follow up to maintain lasting relationships and build a personal customer portfolio.
• Participate in cross-training within the department and be comfortable appearing on camera during training and meetings.

Benefits

• Up to 3 weeks of paid training, with ongoing learning and growth opportunities.
• Full-time, permanent work-from-home position.
• Company-provided computer, two monitors, webcam, headset, keyboard, and mouse.
• Access to opportunities that will advance your career.
• Diverse and welcoming culture that promotes internal growth.
• Competitive starting salary of $17.00 per hour.
• Potential for additional pay for Spanish language proficiency.
• Opportunities for paid overtime during high-demand periods.
• Monetary rewards for referring family and friends who join the team and complete 60 days of employment.
• Comprehensive medical, dental, vision, and prescription coverage for you and your family.
• Generous 401K retirement plan with company contribution after one year.
• Paid time off and paid holidays.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed