Remote Full-Time Permanent Virtual Jewelry Expert

Signet Jewelers•Akron, OH

10d•Remote

About The Position

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under iconic brands such as Kay Jewelers, Zales, and Jared. As a people-first company, Signet values its team members, customers, and communities. The company is hiring for REMOTE Full-Time Permanent Virtual Jewelry Sales & Service Experts (VJE) for June 2026 new hire classes. In this role, you will assist customers in finding the perfect gift, build meaningful relationships, and host personal shopping appointments. This position offers a fulfilling opportunity to positively impact customer experiences and contribute to team success.

Requirements

Excellent customer service skills.
Top-notch sales skills with a customer-first approach.
Ability to achieve individual and team performance goals including Sales Metrics, appointment booking, Customer Satisfaction scores, Creative Commerce standards, and Quality Evaluations.
Organized and self-motivated.
Proficient in verbal, written, and interpersonal communication, conveying empathy and positivity.
Great typing skills.
Solution-oriented with strong critical thinking skills.
Strong math and analytical skills.
Enjoy building lasting relationships and making customers feel valued.
Great follow-up skills.
Proficient with customer interaction platforms.
Ability to handle multiple computer screens.
Comfortable with Zoom, Teams, and on-camera technology.
Ability to adapt to an ever-changing work environment.
Ability to juggle multiple tasks with ease in a fast-paced setting.
Strong time management skills.
Flexible open availability during peak retail hours, including nights, weekends, and holidays, as well as required mandatory overtime.
A dedicated, distraction-free workspace.
Provide your own high-speed internet, router/modem.
Ability to set up necessary equipment.
Willingness to participate in cross-training within the department.
Comfortable being on camera for training and meetings.
Proficiency in both English and Spanish is a plus and may lead to a pay rate differential.

Nice To Haves

Passing the Spanish Language Proficiency Assessment can lead to a pay rate differential.

Responsibilities

Engage with customers through chat, SMS text, and phone calls live or via scheduled appointments.
Offer expert advice on products and services, style consultations, and concierge shopping services.
Showcase merchandise online, sharing detailed information about features and benefits.
Provide information about extended service agreements and financing options.
Contribute to sales growth through digital sales, live selling, social media presence, store collaboration, and connected commerce.
Resolve customer issues quickly and efficiently with a positive attitude.
Conduct outreach to maintain long-lasting customer relationships and build a personal sales clientele.