Virtual Intake Coordinator - Adolescent PHP/IOP

Adolescent Wellness Academy • Davie, FL

1d • $17 - $19 • Remote

About The Position

This is a virtual coordinator role supporting AWA's adolescent program with a focus on intakes and administrative support. You keep the program organized and moving by managing intake documentation, coordinating schedules, supporting virtual sessions, and communicating with families throughout the admissions process. Spanish fluency is required for this role. Backgrounds that translate well: Psychology/Counseling Graduate Studies · Behavioral Health · Case Management · Education · Administrative Support

Requirements

• Bilingual required: English and Spanish
• Experience in a clinical, educational, administrative, or community mental health setting
• Comfortable supporting virtual group sessions and managing basic tech troubleshooting (Zoom, breakout rooms)
• Strong organizational and documentation skills
• Emotionally regulated, professional, and consistent under pressure
• Understands the limits of a non-clinical role — escalates appropriately, never makes independent clinical decisions

Responsibilities

• Process intakes, upload sign-in sheets, prepare welcome kits, and maintain census records
• Coordinate scheduling for new admissions, including psych and IEP appointments
• Communicate with parents and families by phone and email in English and Spanish on intake logistics and progress updates
• Monitor and redirect adolescent clients (ages 13–17) via chat during virtual group sessions and transitions
• Provide real-time tech support to clients during virtual sessions (Zoom, breakout rooms, chat)
• Track attendance and maintain accurate program records
• Complete same-day documentation, including wellness check-ins as needed
• Escalate safety concerns, disclosures, and behavioral flags to the clinical team immediately

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed