Virtual Estimator

Mesa • Phoenix, AZ

2d • Remote

About The Position

The Virtual Surveyor is responsible for conducting scheduled virtual surveys with a strong focus on accuracy, quality, and customer experience. This role plays a critical part in ensuring precise estimates while delivering a professional and seamless experience for customers.

Requirements

• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Reliable, organized, and able to manage scheduled appointments
• Professional presence and customer-focused mindset
• Comfortable using technology and CRM systems (Converge, HubSpot preferred)
• Ability to work independently and stay accountable

Nice To Haves

• Success in This Role Looks Like: Accurate, complete, and timely virtual surveys
• Positive customer experience and feedback
• Clear, consistent documentation in systems
• Strong communication and follow-through

Responsibilities

• Perform virtual surveys as scheduled, ensuring accuracy and completeness
• Deliver a high level of customer service throughout each interaction
• Communicate clearly and professionally with customers to gather all necessary information
• Build trust and confidence through a polished and professional presence
• Demonstrate empathy and responsiveness to customer needs
• Maintain detailed and accurate records of all interactions
• Document correspondence, notes, and survey details in Converge and HubSpot
• Ensure all required information is captured to support accurate estimates and operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed