Virtual Desktop Engineer/Desktop Engineer

LLNL•Livermore, CA

7d•Onsite

About The Position

We have an opening for a Virtual Desktop Engineer/Desktop Engineer. Working closely with the Desktop Services engineering team, you will operate and support enterprise class desktop management systems used to support the mission of the lab. This position is in the Information Technology Solutions Division (ITSD) within the Computing Directorate, in support of the LivIT Program. This position requires full-time on-site presence due to the nature of the work. This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be asssigned if hired at the higher level. You will Recommend, justify, and implement operational service level improvements using an accepted change control methodology. You will interface directly with end users and work with the engineering team in the performance of root cause analysis of reported problems. You will work with Engineering and management in the planning of project milestones and staff expansion. Design and deliver creative solutions and resolve problems in a timely and proactive manner while collaborating within a diverse group. Ensure service levels are met and highest levels of service reliability are maintained. Define and maintain support documentation and procedures. Be a team player, maintain appropriate technology, computer security, and safety knowledge. Lead and mentor junior operations team members in best practices and procedures. Perform other duties as assigned. Additional job responsibilities, at the 393.2 level Manage multiple complex parallel tasks and priorities of customers and stakeholders, ensuring deadlines are met, while leveraging team member’s skills. Leverage tools and develop procedures to improve windows configuration management services and automate various complex tasks.

Requirements

Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
Bachelor’s degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience.
Proficiency supporting VDI environments required; VMware Horizon experience preferred.
Experience effectively working in a dynamic, technical team environment with competing priorities.
Strong experience working with Active Directory Group Policy Objects (GPOs).
Strong PowerShell scripting skills with experience automating Windows desktop administration, configuration, software deployment, troubleshooting, reporting, or routine operational tasks.
Broad experience with SCCM/MECM application deployment.
Proficient written and verbal communication and strong interpersonal skills, ability to interact with all levels of management and staff as well as outside vendors, contractors, service providers and consultants.
Substantial experience architecting and administering highly redundant and fault tolerant enterprise Windows server environments.
Advanced ability to provide innovative approaches and apply new technologies to broadly defined tasks and projects.
Ability to troubleshoot complex network environments.

Nice To Haves

Significant experience automating Windows Desktop builds.
Knowledge of thin client administration and support.

Responsibilities

Recommend, justify, and implement operational service level improvements using an accepted change control methodology.
Interface directly with end users and work with the engineering team in the performance of root cause analysis of reported problems.
Work with Engineering and management in the planning of project milestones and staff expansion.
Design and deliver creative solutions and resolve problems in a timely and proactive manner while collaborating within a diverse group.
Ensure service levels are met and highest levels of service reliability are maintained.
Define and maintain support documentation and procedures.
Be a team player, maintain appropriate technology, computer security, and safety knowledge.
Lead and mentor junior operations team members in best practices and procedures.
Perform other duties as assigned.
Manage multiple complex parallel tasks and priorities of customers and stakeholders, ensuring deadlines are met, while leveraging team member’s skills.
Leverage tools and develop procedures to improve windows configuration management services and automate various complex tasks.