Virtual Design - Chat Consultant - Seasonal

Williams-Sonoma Customer Care Centers•Las Vegas, NV

8d•Remote

About The Position

This position involves assisting customers on a new online platform by monitoring a web-based chat console and responding to chat requests via instant messaging from consumers shopping on various clients' websites. The focus is on supporting the Design team by helping customers create their dream space and close design purchases. The role requires handling multiple chats simultaneously and providing product or service information in a fast-paced environment.

Requirements

3+ months Design experience Required.
High School Diploma or GED.
Attention to detail with a superior customer service attitude.
Maintain confidentiality and professionalism at all times.
Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests.
Strong written communication skills are required.
Enjoy working independently with excellent problem-solving and decision-making skills.
Good self-management and motivation.
Strong interpersonal skills.
Computer Savvy / Internet Research ability.
Must be experienced with instant messaging.
Ability to navigate websites and multiple systems while maintaining multiple written conversations.
Computer literate with the ability to type minimum 35 wpm.
Practice active listening skills.
MUST be confident to communicate in English (written and verbal).
Ability to complete mandatory paid training for 4 weeks - 100% attendance is required.
Confirm that you have the equipment requirements listed below.

Responsibilities

Troubleshoot, answer text chats and respond within 5 seconds to live chat requests.
Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations.
Work closely with other departments to resolve issues including but not limited to service calls for all brands.
Assist with developing written customer responses.
Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI.
Project a professional company image through text chat interaction.
Provide visitors with product or service information.
Promote Williams-Sonoma, Inc products and/or services in a positive way.
Categorize and assign chat sessions appropriately.
Perform other duties assigned.