Entry-Level Virtual Customer Support Specialist

AIL•Orlando, FL

1d•Remote

About The Position

Looking for an online customer service opportunity where you can work from home, develop valuable professional skills, and help individuals and families understand important benefit options? AO | Globe Life is expanding our virtual team and seeking motivated, dependable, and people-focused individuals to join us as Online Customer Service Representatives. You'll connect with prospective and existing clients through scheduled virtual appointments, answer questions, explain available benefits, assist with enrollment, and provide continued support. This opportunity combines Customer Service, Client Support, Benefits Education, Relationship Building, and Consultative Insurance Sales. You do not need previous insurance experience to apply. We provide structured training, licensing guidance, one-on-one mentorship, and ongoing professional development to help motivated individuals learn the business.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable using Zoom and web-based applications
Be comfortable communicating through phone and video
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Experience in Customer Service
Experience in Retail
Experience in Hospitality
Experience in Healthcare
Experience in Education
Experience in Administrative Support
Experience in Banking
Experience in Call Centers
Military Service
Experience in Client Relations
Experience in Account Management
Experience in Recruiting
Experience in Financial Services
Experience in Sales

Responsibilities

Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Ask questions to understand client needs and priorities
Listen carefully to concerns
Answer questions clearly and professionally
Explain benefit and coverage information
Help clients understand available options
Assist eligible clients with applications and enrollment
Conduct applicable policy and benefit reviews
Assist with beneficiary and policy-related service requests
Provide consistent follow-up
Maintain accurate digital client records and documentation
Build long-term relationships through dependable service
Conducting virtual benefit consultations
Identifying client protection needs
Explaining available coverage features
Answering questions about benefit options
Helping clients evaluate available choices
Providing needs-based recommendations
Guiding eligible clients through enrollment
Completing applicable documentation
Assisting with beneficiary information
Providing ongoing support after enrollment