Virtual Customer Benefits Support Representative | Work From Home

Globe Life AIL - Lisa Russel•Norfolk, VA

8d•Remote

About The Position

AO is seeking motivated, service-oriented professionals to join our growing virtual team as Virtual Customer Benefits Support Representatives. In this role, you'll connect with clients through scheduled phone and Zoom appointments, answer questions, explain available life, accident, and supplemental health insurance benefits, and provide professional guidance throughout the enrollment process. No previous insurance experience is required. We provide comprehensive training, licensing guidance, mentorship, and ongoing professional development. As a Virtual Customer Benefits Support Representative, you'll help create a positive client experience by combining customer service, benefits education, relationship building, and enrollment support. You'll work with individuals and families virtually, helping them understand available coverage and providing the information they need to make informed decisions.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable conducting virtual client appointments
Be willing and able to obtain the required state Life & Health Insurance License
Strong communication and interpersonal skills
Customer-service-focused mindset
Positive attitude and willingness to learn
Professionalism and integrity
Self-motivation and personal accountability
Strong organization and time-management skills
Dependability and attention to detail
Ability to work independently from home
Comfort using computers and virtual communication platforms
Coachability and desire for professional growth

Nice To Haves

Customer Service
Member Services
Client Support
Call Centers
Retail
Hospitality
Healthcare
Education
Administrative Support
Banking
Financial Services
Sales

Responsibilities

Meet with clients through scheduled Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain life, accident, and supplemental health insurance benefits clearly and professionally
Identify client needs and provide appropriate benefit recommendations
Guide clients through applications and enrollment
Provide professional follow-up and ongoing client support
Build trusted, long-term relationships with clients
Assist with applicable policy reviews and beneficiary updates
Schedule appointments and manage follow-up communication
Maintain accurate digital client records and documentation
Respond to client questions with professionalism, accuracy, and care
Deliver an exceptional client experience from initial consultation through ongoing service
Participate in structured virtual onboarding
Attend weekly training and coaching sessions
Receive one-on-one mentorship from experienced leaders
Develop customer service, communication, and presentation skills
Build product and benefits knowledge
Participate in leadership development opportunities