Virtual Client Relations Representative | Work From Home
About The Position
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. The role combines client service, benefits education, relationship building, consultative insurance sales, and professional development. Comprehensive training and mentorship are provided, and no previous insurance experience is required. The position focuses on helping individuals and families understand available benefits and coverage options through virtual consultations. It emphasizes listening, educating, and helping clients make informed decisions rather than high-pressure selling. The role offers flexible scheduling, performance-based career advancement, and opportunities for leadership development.
Requirements
- Be at least 18 years old
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a reliable computer or laptop
- Have webcam and microphone capability
- Maintain reliable high-speed internet
- Maintain a quiet, professional workspace
- Be comfortable using Zoom and virtual business systems
- Be willing to complete required training
- Hold or be willing and able to obtain the appropriate state Life & Health Insurance License
- Excellent communication and interpersonal skills
- Genuine interest in helping people
- Positive, professional attitude
- Self-motivation and personal accountability
- Strong work ethic
- Goal-oriented mindset
- Organization and time-management skills
- Problem-solving ability
- Dependable follow-through
- Comfort working independently
- Ability to collaborate within a virtual team
- Coachability and openness to feedback
- Desire for continuous improvement
- Interest in long-term professional growth
Nice To Haves
- Previous experience in Customer Service
- Previous experience in Client Relations
- Previous experience in Healthcare
- Previous experience in Education
- Previous experience in Hospitality
- Previous experience in Recruiting
- Previous experience in Retail
- Previous experience in Financial Services
- Previous experience in Banking
- Previous experience in Administrative Support
- Previous experience in Account Management
- Previous experience in Sales
- Previous experience in Military Service
- Previous experience in Leadership or Management
Responsibilities
- Conduct scheduled Zoom and phone consultations
- Learn about each client's individual needs and priorities
- Explain available life, accident, and supplemental health insurance benefits
- Answer questions clearly and professionally
- Help clients evaluate appropriate coverage options
- Provide needs-based recommendations
- Assist with applications and enrollment
- Complete required documentation
- Provide ongoing client service and follow-up
- Maintain accurate digital client records
- Build long-term relationships through trust and exceptional service
- Mentoring newer representatives
- Assisting with onboarding
- Coaching and professional development
- Team building
- Performance management
- Training
- Business development
- Leadership and management
Benefits
- Company-supported life insurance
- Medical reimbursement program
- Renewal and residual income opportunities
- Professional development resources
- Performance recognition programs
- Leadership development
- Professional conferences
- Leadership events
- Performance contests and awards
- Company-sponsored incentive trips
- Leadership retreats
- Recognition travel
- Team events and experiences
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
