Work From Home Client Relations Representative

AIL•Indianapolis, IN

1d•Remote

About The Position

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. The role involves acting as a Remote Phone Booker / Appointment Scheduler to connect interested candidates with career opportunities and schedule them for the next step in the hiring process. The focus is on making connections, confirming interest, scheduling appointments, and helping candidates move through the interview process. No previous recruiting or appointment-setting experience is required, as training and ongoing support are provided. The position is commission-based and performance-driven, not hourly or salaried. Candidates must be at least 18 years old, legally authorized to work in the US, and provide their own computer, reliable high-speed internet, and a professional remote workspace. Obtaining the appropriate state Life & Health Insurance License is required before conducting licensed insurance activities, with associated coursework, examinations, and fees at the candidate's expense. Training, mentorship, licensing guidance, and professional development are provided. This opportunity is ideal for self-motivated, coachable individuals comfortable working independently and interested in a performance-based career with growth potential.

Requirements

Be at least 18 years old
Be physically located within the United States
Be legally authorized to work in the United States
Have a reliable computer or laptop
Maintain reliable high-speed internet
Have a working headset or microphone
Maintain a quiet, professional environment for calls
Be comfortable making frequent outbound phone calls
Be comfortable using web-based technology
Be able to work independently and stay organized
Maintain professional communication with candidates
Be dependable and consistent with follow-up
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
Complete required training and participate in virtual meetings

Nice To Haves

Experience in Appointment Setting
Customer Service experience
Recruiting experience
Call Center experience
Scheduling experience
Reception experience
Administrative Support experience
Inside Sales experience
Lead Follow-Up experience
Client Services experience
Staffing experience
Talent Acquisition experience
Hospitality experience
Retail experience

Responsibilities

Make outbound calls to candidates who have already applied or expressed interest
Introduce yourself and create a friendly, professional first impression
Confirm candidate interest and availability
Schedule interviews and appointments using our online calendar system
Help candidates select available appointment times
Send or communicate appointment information and next steps
Confirm upcoming appointments
Follow up with candidates who missed previous meetings
Assist candidates who need to reschedule
Answer basic questions regarding the scheduling and interview process
Maintain consistent communication with prospective candidates
Track call attempts, responses, and appointment outcomes
Maintain accurate candidate notes
Update information in our recruiting and scheduling systems
Communicate professionally through phone, email, and text when appropriate
Maintain organized follow-up lists
Collaborate with recruiters and hiring managers
Help improve appointment attendance and keep the recruiting pipeline moving efficiently