Virtual Client Information Officer (vCIO)
About The Position
Charles IT is seeking an experienced Virtual Client Information Officer (vCIO) to provide strategic technology leadership and technical oversight for managed services clients. The role evaluates and optimizes client IT environments, develops long-term technology strategies, and ensures infrastructure, security, and operational initiatives align with organizational objectives. The vCIO serves as a trusted technical advisor, partnering with executive stakeholders and internal engineering teams to advance infrastructure improvements, risk mitigation, and technology modernization. The role requires a strong technical foundation and experience managing complex IT environments, along with the ability to translate technical requirements into actionable business strategies. The anticipated schedule is approximately 47 hours per week, and occasional evening client meetings, dinners, and industry events may be required. The position is eligible for a hybrid schedule after successful completion of a 60-day onboarding period. Charles IT describes its culture as guided by exceptional service, endless improvement, passionate people, and honest and forthright conduct. It emphasizes growth, balance, belonging, and an inclusive, respectful workplace.
Requirements
- At least 5 years of experience in IT consulting, technical account management, infrastructure engineering, or IT leadership; experience in a Managed Service Provider (MSP) environment is preferred.
- Demonstrated experience developing IT strategies, managing infrastructure budgets, conducting technology assessments, and advising C-suite stakeholders.
- Strong understanding of IT infrastructure, including network architecture, server environments, virtualization, cloud technologies, endpoint management, and cybersecurity practices.
- Ability to translate complex technical requirements into scalable IT solutions that support business objectives and operational efficiency.
- Experience with IT service management platforms and technologies such as ConnectWise, Cisco, Meraki, Datto, VMware, Microsoft 365, and macOS environments.
- Ability to manage multiple client initiatives, prioritize technical requirements, and coordinate cross-functional resources in a fast-paced environment.
- Strong analytical, organizational, and problem-solving skills, with the ability to work independently and manage competing priorities.
- Ability to support occasional evening client meetings, dinners, and industry events.
- Must successfully pass a background check and possess a valid U.S. driver's license.
Nice To Haves
- Industry-recognized certifications such as MCSA, VCP, CCNA, or equivalent technical credentials.
- Experience within a Managed Service Provider (MSP) environment.
Responsibilities
- Develop and execute strategic IT roadmaps aligned with infrastructure investments, technology initiatives, and business objectives.
- Evaluate client IT environments—including network architecture, server infrastructure, cloud platforms, endpoint management, and cybersecurity controls—to identify performance gaps and opportunities for optimization.
- Provide technical leadership and guidance on infrastructure modernization, system migrations, cloud adoption, and technology lifecycle management.
- Lead executive-level technology reviews, presenting infrastructure assessments, risk analysis, budget recommendations, and strategic initiatives to client stakeholders.
- Oversee IT budgeting, technology forecasting, resource allocation, and capital expenditure planning.
- Assess and strengthen client security postures through alignment with industry frameworks, regulatory requirements, and established IT governance practices.
- Partner with technical teams to scope, prioritize, and oversee infrastructure projects, ensuring solutions meet client requirements and operational standards.
- Identify technology risks, infrastructure deficiencies, and opportunities to improve system reliability, scalability, security, and performance.
- Establish and maintain technical standards, documentation practices, and IT best practices across assigned client environments.
- Mentor internal technical personnel and collaborate across departments to support consistent service delivery and technical excellence.
- Perform other duties as assigned.
Benefits
- 401(k) plan with employer contributions.
- Performance-based incentive opportunities.
- Employee discount and savings offerings.
- Paid time off (PTO) and paid holidays.
- Paid parental leave.
- Work-from-home (WFH) bank.
- Hybrid work schedule eligibility after successful completion of a 60-day onboarding period.
- Medical, dental, and vision coverage.
- Employer-paid life insurance.
- Short- and long-term disability insurance.
- Flexible Spending Accounts (FSA).
- Well-being resources and support programs.
- Structured career progression plans.
- Certification incentives with direct dollar-amount pay increases for approved industry certifications.
- Employer-paid dry-cleaning services.
- Friday team lunches.
- Corporate concierge services.
- Dog-friendly office.
- Team-building events and company-sponsored activities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
