Virtual Client Care Representative

AIL•Albuquerque, NM

2d•$95,000 - $115,000•Remote

About The Position

Globe Life AO is seeking motivated, friendly, and service-oriented individuals to join their expanding virtual team as Virtual Client Care Representatives. In this position, you will connect with working families, veterans, labor union members, credit union members, and eligible association members through scheduled Zoom and phone appointments. You will help clients understand available life, accident, and supplemental health insurance benefits, answer questions, identify coverage needs, provide appropriate recommendations once licensed, assist with electronic enrollment, and maintain long-term client relationships. This opportunity combines customer service, benefits education, client relationship management, and consultative insurance sales. Whether you're entering the workforce, returning after time away, or exploring a career change, we provide structured training, licensing guidance, mentorship, and ongoing professional development. No previous insurance experience is required to apply. This is a client-facing insurance sales and service position—not an hourly administrative or inbound-only customer-service role.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional home workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate strong communication and interpersonal skills.
Be professional, dependable, and self-motivated.
Be able to work independently and manage a flexible schedule.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Be willing to complete applicable training.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Be able to complete applicable state licensing and background requirements.
Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace.
Complete required training and participate in virtual meetings.
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.

Nice To Haves

Previous experience in Customer Service.
Previous experience in Client Relations.
Previous experience in Client Success.
Previous experience in Sales.
Previous experience in Insurance.
Previous experience in Account Management.
Previous experience in Retail.
Previous experience in Hospitality.
Previous experience in Healthcare.
Previous experience in Financial Services.
Previous experience in Call Centers.
Previous experience in Leadership.
Previous experience in Coaching.
Previous experience in Team Development.
Individuals who are coachable, organized, goal-oriented, and genuinely interested in helping families.

Responsibilities

Schedule and conduct virtual Zoom and phone appointments.
Build rapport and establish professional client relationships.
Ask questions to understand individual and family financial-protection needs.
Listen carefully to client questions and concerns.
Explain available life, accident, and supplemental health insurance options.
Answer questions about coverage, benefits, and policy features.
Provide appropriate, needs-based recommendations once licensed.
Assist eligible clients with electronic applications and enrollment.
Maintain accurate digital records and appointment schedules.
Welcome clients and explain applicable enrollment next steps.
Provide professional follow-up customer service.
Assist with applicable policy and benefits reviews.
Help clients understand available policy-service options.
Assist with beneficiary information and applicable policy service requests.
Direct clients through appropriate claims-support processes.
Maintain accurate documentation and follow-up records.
Follow company procedures and applicable state insurance requirements.
Participate in structured virtual onboarding.
Attend applicable team meetings, training, and coaching sessions.
Strengthen customer-service and communication skills.
Develop confidence in virtual presentations.
Learn digital enrollment and client-management systems.
Receive mentorship from experienced representatives and agency leadership.
Work toward individual production and professional-development goals.
Contact interested individuals, respond to inquiries, confirm appointments, and conduct follow-up.
Meet with clients through Zoom or phone to discuss their needs and available benefits.
Explain insurance products and coverage options clearly and professionally.
Once licensed, help eligible clients complete electronic applications and required documentation.
Answer policy questions, assist with applicable policy reviews, and maintain client relationships.
Participate in virtual product education, professional-development sessions, and mentorship.
Manage appointments, digital records, follow-up, and daily business activity from your home office.
Representatives receive access to company-provided client opportunities, including individuals and families who have requested or expressed interest in receiving benefit information.
The position may involve outbound calls, appointment scheduling, and client follow-up.
Our approach emphasizes client education, appropriate recommendations, enrollment assistance, and ongoing service.
Client appointments, training, coaching, applications, and team communication are conducted virtually.
Representatives use technology such as Zoom, Phone and email, Digital presentation systems, Electronic enrollment platforms, Client-management tools, Online training resources.
Representatives have flexibility in organizing their schedules while maintaining consistent activity for client consultations, appointment scheduling, client follow-up, training, team communication, professional development, and production goals.
State insurance licensing guidance.
Product and benefits education.
Customer-service development.
Client communication and relationship management.
Consultative sales techniques.
Virtual presentation skills.
Electronic enrollment procedures.
Digital documentation.
One-on-one mentorship.
Ongoing coaching.
Leadership development.
Eligible representatives may have access to renewal and residual income opportunities, professional coaching and mentorship, leadership-development programs, OPEIU Local 277 representation where applicable, virtual business resources, performance recognition and incentive travel.
Representatives who demonstrate strong results, professionalism, consistency, and leadership potential may pursue additional responsibilities.
Future responsibilities may include training and mentoring newer representatives, coaching, recruiting, team development, performance accountability, and leadership.