Virtual Client Care Advisor

AIL•Sioux Falls, SD

2d•Remote

About The Position

AO South | Globe Life is seeking motivated, dependable, and customer-focused individuals to join our growing virtual team as Virtual Client Care Advisors. In this position, you'll connect with working families and eligible members through Zoom and phone appointments, helping them understand available life, accident, and supplemental health insurance benefits. You'll answer questions, learn about individual protection needs, explain coverage options, assist with enrollment once licensed, and provide ongoing client support. This position combines customer service, relationship building, benefits education, and consultative insurance sales. Whether you're entering the workforce, changing careers, or bringing experience from another industry, we provide training, mentorship, licensing guidance, and ongoing professional development. No previous insurance experience is required to apply. This is a client-facing insurance sales and service role—not an hourly administrative or inbound-only customer-service position.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional home workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate professional communication skills.
Be willing to complete required training.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Be able to complete applicable state licensing and background requirements.

Nice To Haves

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales may be helpful but is not required.

Responsibilities

Contact prospective and existing clients through company-provided opportunities.
Schedule and conduct Zoom and phone consultations.
Listen carefully to client questions, concerns, and priorities.
Build trust through clear, respectful communication.
Identify individual and family protection needs.
Explain the purpose of available benefit consultations.
Maintain consistent client communication and follow-up.
Manage appointments and digital client records.
Build long-term relationships through dependable service.
Explain available life, accident, and supplemental health insurance products.
Conduct needs-based benefit consultations.
Review relevant coverage options and policy features.
Help clients understand available choices.
Provide suitable recommendations based on individual needs.
Answer questions about coverage and enrollment.
Assist eligible clients with electronic applications.
Review required documentation for completeness.
Follow applicable state insurance regulations and company procedures.
Providing professional follow-up after enrollment.
Explaining applicable next steps.
Responding to policy-related questions.
Assisting with applicable policy reviews.
Helping clients navigate beneficiary information and policy-service requests.
Directing clients to appropriate claims-support resources when needed.
Maintaining accurate digital client records.
Building lasting relationships through dependable service.
Complete virtual onboarding and product training.
Attend applicable coaching sessions and team meetings.
Strengthen communication and presentation skills.
Learn digital enrollment and client-management systems.
Develop consultative sales and relationship-building skills.
Work toward individual performance and professional-development goals.
Connect → Listen → Understand Needs → Educate → Recommend → Enroll → Support