V104- Virtual Client Care Administrative Assistant
About The Position
Join Job Duck as a Client Care Administrative Assistant and become an essential part of a dynamic team dedicated to delivering exceptional client support. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to keep cases moving efficiently. Your ability to stay organized and maintain professionalism will directly impact client satisfaction and operational success. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values clear, empathetic communication.
Requirements
- Minimum of 1 year of experience with a client-facing role or customer service.
- Sales Experience is required
- Bilingual proficiency (English and Spanish)
- Strong attention to detail and organizational skills
- Excellent verbal and written communication skills
- Emotional maturity and ability to handle sensitive information
- Empathetic and professional demeanor
- Ability to work independently and as part of a team
- Comfortable with CRM systems and VoIP tools
Responsibilities
- Accurately document all findings and interactions in the CRM system
- Maintain professionalism and empathy in all client and provider interactions
- Contact providers on behalf of clients to request and review outstanding invoices and verify balances
- Coordinate timely follow-ups with stakeholders
- Negotiate with providers on behalf of clients after training period
- Participate in daily, weekly, and monthly team meetings
- Confirm insurance coverage applicability for clients
- Communicate with multiple providers and consolidate inquiries for efficiency
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
