Virtual Care RN, On-Site

Memorial Hermann Health System•Houston, TX

1d•Onsite

About The Position

The Virtual Care RN works collaboratively with a diverse patient care delivery team to provide real-time clinical support from a centrally located virtual environment. The role partners with bedside nursing staff, providers, and care coordination teams to support accurate documentation, patient education, compliance with care protocols, and safe transitions of care. Virtual nursing is intended to improve efficiency, consistency, and patient experience while reducing bedside nurse workload. The position is based on the 18th floor of the MH Tower at Memorial City and is not remote. The stated hours of operation are 9:00 a.m. to 9:00 p.m., seven days a week; RNs work three 12-hour shifts. The nurse supports admissions and discharges as part of the care team, works closely with bedside and charge nurses and physicians, and calls facilities to provide discharge reports. Ratios may be up to 50 and may evolve as the technology evolves. The RN provides virtual nursing care focused on admissions, discharges, patient education, and medication reconciliation. Responsibilities include collecting patient histories, completing screening questions, coordinating discharge teaching and follow-up instructions, identifying barriers to discharge, and using virtual technology to maintain visual and verbal connection with patients. The role also supports quality, patient experience, and throughput goals; contributes to workflow improvements; and coordinates care with the interdisciplinary team in accordance with evidence-based practice, professional standards, and applicable regulatory requirements.

Requirements

Graduate of an accredited School of Professional Nursing.
Minimum Associate Degree in Nursing.
Current Texas nursing license or temporary/compact license to practice professional nursing.
Basic Life Support certification.
Five years of recent acute care bedside nursing experience.
Demonstrated excellent critical thinking skills and advanced assessment capabilities.
Effective oral and written communication skills.
Excellent interpersonal skills and ability to demonstrate empathy.
Strong organizational and time-management skills, including the ability to manage multiple priorities in a fast-paced environment.
Strong analytical, data-management, and PC skills.
Demonstrated proficiency with digital health tools.
Knowledge and skills necessary to provide care appropriate to the patient served, including knowledge of growth and development across different life cycles.

Nice To Haves

Bachelor of Nursing degree preferred.

Responsibilities

Collaborate with the interdisciplinary team in delivering virtual patient care using the nursing process.
Provide virtual nursing care focused on admission and discharge, patient education, and medication reconciliation.
Facilitate new patient admissions, including history collection, medication reconciliation, and required screening questions.
Follow established guidelines throughout the intake process.
Coordinate and complete discharge teaching through the virtual platform, including medications, follow-up appointments, and care instructions.
Identify discharge barriers and promptly escalate issues.
Deliver safe and appropriate virtual care according to nursing skills, patient age, and population needs.
Participate in workflow improvement initiatives related to virtual nursing.
Support quality, patient experience, and throughput metrics related to admissions and discharges.
Use virtual technology to maintain visual and verbal connections with patients.
Plan virtual nursing care with the interdisciplinary team and make appropriate clinical decisions in delivering patient care.
Participate in coordinating treatment plans and develop or implement discharge and transfer plans.
Collaborate with the healthcare team to attain positive outcomes based on data, research, evidence, and professional standards of care.
Consider patients' diverse needs across the continuum of care and provide service consistent with established standards.
Adhere to regulatory requirements and Texas Board of Nursing standards.
Promote safe care for patients, staff, and visitors and follow Memorial Hermann policies, procedures, and standards, including those related to time, supplies, productivity, and service quality.
Maintain professional growth through required continuing education and skills competency; support department goals and serve as a resource to less experienced staff.
Model Memorial Hermann service standards and provide safe, caring, personalized, and efficient experiences.
Perform other duties as assigned within scope of practice and clinical competencies.