(On-Site) Virtual Contact Center Representative

Rave Financial • Beaumont, TX

13h • Onsite

About The Position

Assist credit union members and potential members with their needs by providing information, assistance, and education about products and services. Help members set up services, respond to inquiries, resolve concerns, and direct them to appropriate personnel. Process transactions accurately while following security procedures, and work with other credit union departments to provide a seamless member experience. The role involves frequent personal contact with people inside and outside the organization, first-level conflict resolution, relationship building, and confidential discussions requiring diplomacy and discretion.

Requirements

• One to three years of similar or related experience.
• High school education or GED.
• Good listening and communication skills.
• Strong organization and attention to detail.
• Ability to operate related computer software and business equipment.
• Professional appearance, dress, and attitude.
• Interviewing skills and techniques.
• Ability to generate essential reports, interpret data, calculate ratios, and resolve problems and incorrect information.
• Ability to identify acceptable forms of personal identification and awareness of security and possible telephone fraud.
• Understanding of negotiable instruments and clearing processes.
• Understanding of internal and external electronic and ACH processes.
• Knowledge of financial industry fundamentals, including basic processes of other credit union departments and branches.
• Ability to work as a team member while embracing the credit union philosophy, mission, and values.

Responsibilities

• Assist members and potential members with credit union products, services, and inquiries.
• Provide information, assistance, and education about products and services.
• Help members set up services and direct them to appropriate personnel.
• Resolve member concerns and provide excellent customer service.
• Process transactions accurately while following security procedures.
• Collaborate with other credit union departments to ensure a seamless member experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED