Virtual Care Enrollment Coordinator

CardioOne•Denver, CO

2d•$18 - $20•Remote

About The Position

We are seeking a detail-oriented and patient-focused Virtual Care Enrollment Coordinator to join our remote patient monitoring (RPM) team. In this role, you will serve as the first point of contact for new patients entering our remote care program, guiding them through enrollment and initial device setup. This is an excellent opportunity for a certified Medical Assistant (MA) or Certified Nursing Assistant (CNA) who thrives in a remote, independent work environment and is passionate about delivering compassionate, high-quality patient support.

Requirements

Current certification as a Medical Assistant (MA) or Certified Nursing Assistant (CNA)
Strong verbal and written communication skills, with the ability to explain medical and technical information in a clear, patient-friendly manner
Demonstrated ability to work independently in a remote setting with minimal supervision
Strong organizational and time-management skills; ability to prioritize a variable daily workload
Comfort with technology, including video/phone platforms, EHR systems, and remote monitoring devices
Reliable high-speed internet connection and a private, HIPAA-compliant workspace
Strong customer service orientation and empathy when working with patients of varying ages and technical abilities
Prior experience with remote patient monitoring, telehealth, or virtual care programs
Experience with EHR systems and enrollment or intake workflows
Bilingual candidates encouraged to apply

Responsibilities

Conduct initial enrollment calls with new patients referred for remote patient monitoring
Clearly explain the RPM program, its benefits, and what to expect to patients and/or caregivers
Walk patients through initial setup and configuration of remote monitoring devices
Troubleshoot basic technical issues during device onboarding and escalate as needed
Verify and accurately document patient information, consent, and enrollment status in the EHR/RPM platform
Coordinate with clinical staff, care teams, and technical support to ensure a smooth onboarding experience
Prioritize and manage a daily caseload of new enrollments to meet program timelines
Follow up with patients as needed to confirm successful device setup and address early concerns
Maintain compliance with HIPAA and organizational privacy/security policies
Identify and communicate barriers to enrollment (e.g., technology literacy, connectivity issues, health literacy) to the care team