Virtual Care Coordinator

NextCare • Tempe, AZ

9h • Remote

About The Position

The Virtual Care Coordinator supports the organization with high quality customer service, by delivering a seamless, repeatable, and excellent virtual experience to NextCare customers.

Requirements

• Minimum of high school diploma or equivalent
• Prior experience in an urgent care or other clinical setting
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Ability to prioritize and pay attention to detail
• Strong verbal and written communication skills
• Ability to effectively communicate with patients, providers, team members, and management
• Strong analytical and creative problem solving skills
• Flexibility to adapt to procedural changes
• Cooperative and able to work well with others

Nice To Haves

• Clinical education and/or certifications
• Virtual care experience
• Electronic medical records experience
• Front and/or back medical office experience
• Bilingual

Responsibilities

• Collaborating with Virtual Care Providers in the care of our patients
• Triaging patients in preparation of their virtual visit
• Scheduling patient visits as needed
• Managing the virtual waiting room
• Completing any necessary follow up and referrals needed
• Assisting with appropriate and miscellaneous projects as assigned and able

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED