Virtual Care Coordinator

Pappas OPT Physical and Hand Therapy•UNAVAILABLE, Rhode Island

1d•Remote

About The Position

The Virtual Care Coordinator will not replace current Care Coordinators – they will assist with staffing shortages and coverage as needed. The Virtual Care Coordinator will be the face of the kiosk in the waiting room for patients to check in. This Care Coordinator will be able to assist multiple clinics with the check-in process (depending on the clinic size). Assist with various front office duties such as reminder calls, POC reports, scheduling new evaluations.

Requirements

High School Diploma or GED
Candidate must be friendly and enjoy helping others
Ability to operate a computer and basic office equipment
Ability to operate a multi-line telephone system
Skill in answering a telephone in a pleasant and helpful manner
Ability to read, understand and follow oral and written instructions
Ability to establish and maintain effective working relationships with patients, employees, and the public

Nice To Haves

6-8 months of experience working as a Care Coordinator for PappasOPT preferred and not required.
Knowledge of computer programs
Knowledge of business office procedures
Experience in customer service

Responsibilities

Interface with patients/customers via telecommunications prior to, during and after appointments
Develop and maintain customer relations
Coordinate with various staff within PappasOPT to ensure patient/customer requests are handled appropriately and in a timely manner
Create positive first impressions with all patients/customers
Display outstanding service to all internal and external customers
Schedule patient appointments using established systems
Perform data entry of protected health information
Collect and document patient payments
Fax, mail and file medical records and other sensitive documents
Communicate effectively with clinic and billing staff regarding patient matters
Communicate effectively with referring providers and their office staff
Participate in educational activities and attend staff meetings
Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations
Perform other work-related duties as assigned