Virtual Counseling Coordinator

Crossroads Treatment Centers•Greenville, SC

4d•Remote

About The Position

Crossroads Treatment Centers is seeking a Virtual Counseling Coordinator to manage multiple priorities in a fast-paced environment, balancing scheduling, patient communication, and group session coordination. This role involves overseeing the real-time execution of virtual group therapy sessions, monitoring Zoom rooms, and conducting proactive outreach to patients via phone, text, and other communication channels. The coordinator will work to reduce no-show rates, identify and follow up with patients who miss sessions, and ensure treatment plans are aligned with scheduled services. Additionally, the role supports continuity of care through consistent patient follow-up, assists PAC leadership with administrative tasks and special projects, and works with centers to ensure availability for group therapy sessions. The position also involves delivering virtual session links, demonstrating exemplary patient service, and handling after-hours inquiries. This role requires independent work without immediate supervisor or team lead support.

Requirements

Proven experience in working directly with patients with SUD
Previous healthcare, medical back-office experience, or customer service experience required
Compassion and desire to help people
Excellent Customer Service skills required
Excellent written and verbal communication skills required
High School Diploma/GED
Must be able to prioritize and multi-task
Able to sit for long periods of time
Virtual platform knowledge including Doxy.me and Zoom

Responsibilities

Manage multiple priorities in a fast-paced environment, balancing scheduling, patient communication, and group session coordination
Coordinate and oversee real-time execution of virtual group therapy sessions
Monitor and manage Zoom rooms to ensure patients are attending the correct sessions
Conduct proactive, targeted outreach to patients via phone, text, and other communication channels
Reduce no-show rates by reinforcing appointment adherence and engagement
Identify patients who miss scheduled sessions and follow up to re-engage them in treatment
Ensure treatment plans are created and aligned with scheduled services
Support continuity of care through consistent patient follow-up and communication
Assist PAC leadership with administrative tasks and special projects as needed
Work with centers to ensure availability for group therapy sessions
Delivery of virtual sessions links
Demonstrate exemplary patient service
Assist with other duties as directed
Handle after-hours chat and direct feedback inquiries
Work independently with no immediate supervisor or team lead support