Virtual Card Support Specialist

Corpay • Brentwood, TN

2d • Hybrid

About The Position

Corpay is currently looking to hire a Virtual Card Support Specialist within our payment’s division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, the Virtual Card Support Specialist assists in the payment automation process through daily interaction with vendors of Corpay customers to resolve unprocessed payments. The VCSS team is responsible for placing calls on our customer’s behalf to report unprocessed payments and assist with payment completion. This position requires excellent attention to detail, ability to multitask, and advanced phone and customer service skills.

Requirements

• High school education or equivalent required.
• Minimum of one-year customer service or data entry with customer contact experience.
• Intermediate computer skills, and intermediate level of experience with Microsoft Word, Excel and Outlook required.

Nice To Haves

• College coursework preferred.
• Knowledge of CRM and ticketing software preferred.

Responsibilities

• Support customers (and vendors) through outbound phone calls to resolve unprocessed or unsettled transactions.
• Educate vendors on payment processes.
• Verify contact information and remit-to information for processing of electronic payments.
• Accurately enter information into the database.
• Maintain accurate notes of supplier contact and reach-out attempts.
• Create follow-up tickets based on vendors’ requests.
• Collaborate with the Payment modifications and Vendor Retention teams to coordinate refunds and reissues.
• Adhere to strict compliance procedures and maintain confidentiality related to the position.
• Perform miscellaneous projects and duties as assigned.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED