Virtual Candidate Care Coordinator

AIL•Erie, PA

2d•Remote

About The Position

AO Globe Life is seeking motivated, dependable individuals interested in joining our virtual recruiting support team as Virtual Candidate Care Coordinators. In this role, you'll help prospective applicants move through the interview scheduling process by confirming their interest, arranging appointments, answering basic scheduling questions, and providing consistent follow-up. You'll be an important connection between job applicants and our recruiting team, helping candidates feel informed, prepared, and supported. This position is well suited for individuals who enjoy customer service, appointment scheduling, phone communication, recruiting coordination, and administrative organization. No previous recruiting or appointment-setting experience is required. Training and ongoing guidance are provided.

Requirements

Be at least 18 years old.
Reside in the United States.
Be legally authorized to work in the United States.
Have access to a reliable computer or laptop.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional workspace.
Be comfortable making outbound calls.
Be willing to learn online scheduling systems.
Demonstrate professional communication.
Be organized and dependable.
Be able to maintain accurate candidate records.
Be willing to participate in required training.
Friendly and professional communication.
Strong verbal communication skills.
Excellent phone etiquette.
Confidence making outbound calls.
Active listening and attention to detail.
Strong organization and time management.
Consistent follow-through.
Positive attitude and willingness to learn.
Dependability and accountability.
Ability to work independently.
Comfort collaborating with a remote team.
Basic computer and typing skills.
Professionalism when communicating with applicants.
Ability to manage multiple scheduling priorities.
Reliable desktop or laptop computer.
High-speed internet connection.
Working webcam and microphone.
Dependable phone or approved calling capability.
Quiet workspace suitable for phone calls.
Basic computer proficiency.
Ability to use email and online scheduling systems.
Comfort learning new digital tools.

Nice To Haves

Familiarity with Zoom, Calendly, online calendars, and recruiting software is helpful.
Previous experience in customer service.
Appointment setting.
Call center support.
Recruiting assistance.
Interview scheduling.
Administrative support.
Reception or front-desk services.
Retail or hospitality.
Phone-based customer relations.
Calendar coordination.
Sales support.
Virtual assistance.

Responsibilities

Make outbound calls to prospective applicants who have expressed interest in available positions.
Introduce yourself professionally and explain the purpose of your call.
Confirm whether candidates remain interested.
Answer basic questions about the scheduling process.
Explain the next steps in the interview process.
Provide clear appointment instructions.
Communicate professionally by phone, email, and text when appropriate.
Direct position-specific questions to the appropriate recruiting team member.
Maintain a friendly, respectful, and helpful approach.
Review available interview appointments.
Help candidates choose suitable dates and times.
Schedule interviews using online calendar systems.
Confirm appointment details.
Provide virtual meeting instructions.
Assist with scheduling changes.
Help prevent calendar conflicts.
Maintain accurate appointment records.
Communicate updates to the recruiting team.
Contact applicants who have not completed scheduling.
Remind candidates about upcoming interviews.
Follow up with applicants who missed appointments.
Assist individuals who need to reschedule.
Confirm continued interest.
Update contact information.
Document candidate responses.
Track appointment outcomes.
Maintain organized follow-up priorities.
Enter notes into designated recruiting systems.
Update appointment statuses.
Record candidate communication.
Maintain accurate contact information.
Track completed and pending scheduling activities.
Organize follow-up tasks.
Protect confidential applicant information.
Follow company recordkeeping procedures.
Participate in online team meetings.
Review scheduling priorities.
Communicate candidate updates.
Receive coaching and feedback.
Learn effective phone communication techniques.
Support recruiting workflow improvements.
Participate in professional-development activities.