Remote Telehealth Coordinator, Virtual Care Center

Alignment Health•Remote CA Outside Bay Area, CA

1d•$41,472 - $62,208•Remote

About The Position

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. As a Remote Telehealth Coordinator, you’ll play an important role in helping patients access care through our Virtual Care Center. You’ll connect with patients by phone, gather important information about their symptoms and needs, coordinate virtual appointments, and help ensure concerns are routed to the appropriate clinical team member when needed. This is a great opportunity for someone with healthcare experience who enjoys supporting patients and is interested in expanding their experience in telehealth and virtual care. You’ll work closely with providers and cross-functional teams to help create a smooth, supportive experience for patients navigating their care remotely. This position requires strong listening skills, thoughtful information gathering, accurate documentation, and the ability to recognize when patient concerns should be escalated.

Requirements

1–2 years of experience in a primary care or medical office setting using phones and scheduling appointments.
Experience providing high-quality customer service.
Experience providing technical assistance.
High school diploma or general education degree (GED), required.
Ability to work Saturdays.

Nice To Haves

Telehealth, virtual care, or remote healthcare experience.
Strong experience gathering patient symptoms and medical information over the phone and appropriately escalating concerns.
Strong triage and symptom-gathering skills within the appropriate scope of the role.
Experience supporting patients who may be upset, anxious, experiencing urgent concerns, or navigating behavioral health needs.
Medical Assistant Certification strongly preferred.

Responsibilities

Answering inbound calls on the Virtual Care Center queue
Support patients by gathering symptoms, concerns, and relevant patient information to support appropriate scheduling and routing helping connect them to the appropriate virtual care resources.
Recognize when patient information may require additional clinical review and escalate concerns to the appropriate nurse, provider, or clinical team member according to established protocols.
Schedule telephonic and virtual appointments with providers.
Help patients prepare for virtual visits and navigate the telehealth platform.
Support providers with referral and authorization requests, including submission, review, and follow-up.
Coordinate with IPA groups, PCP offices, pharmacies, DME companies, and other healthcare partners to support patient needs.
Conduct outbound patient outreach, including ER admission follow-ups, Teladoc follow-ups, annual assessments, and other assigned patient populations.
Accurately document patient interactions while navigating multiple systems.
Support new hire onboarding through system training and shadowing sessions.
Complete other duties as assigned.