Virtual Branch Lending Specialist

East Coast Credit Union Limited

11d • Remote

About The Position

East Coast Credit Union is seeking a Virtual Branch Lending Specialist to join their team. This role is responsible for developing and growing the digital/online portfolio, including Dealer Finance, Mortgages, Loans, account opening, and deposits/investments. The specialist will also promote other products and services to existing and prospective members, representing the Credit Union professionally and building strong relationships with third parties and members.

Requirements

• A certificate or diploma in Business or Commerce plus a minimum of five years of lending experience or an equivalent combination of training and experience in credit.
• Strong communication, negotiation, and relationship-building skills.
• Proven ability to exercise sound judgment and discretion.
• Proven technical ability.
• Experience with Dealer Financing and/or Mortgage Brokerage.
• Passionate about providing exceptional customer service.
• Able to achieve and exceed business/sales objectives.
• Able to work in a fast-paced environment and cope with internal process and technological changes as well as changes in the financial industry.
• Self-motivated with a strong work ethic.
• A critical thinker with problem-solving skills.
• Accurate and have a high attention to detail.
• A great communicator with time management skills.

Nice To Haves

• Bilingual (English & French) would be an asset.

Responsibilities

• Monitor online applications from a variety of business lines.
• Process and decide on multiple lending requests within short time frames efficiently and timely.
• Analyze applicant’s financial status, credit, and property evaluation to determine feasibility of granting loans.
• Approve or decline loans within approved lending limits or refer to the next higher approving position level with recommendations.
• Compile loan packages and negotiate loan structure with applicants, including rates, terms, repayment options, and other credit terms.
• Prepare documentation for loan renewals, loan payment extensions, and substitution of loan securities.
• Proactively identify new products and services to support the member’s financial goals.
• Proactively contact members regularly to retain business and/or solicit new business.
• Provide individual financial counseling and information to members on loan services and deposit products available through the Credit Union.
• Make referrals for those requiring financial planning advice.
• Periodically contact dealers and mortgage brokers to maintain and build strong relationships with third-party partners.
• Recommend new procedures and/or changes to procedures for new and existing loan and deposit products and services.
• Proactively contact members and update Member Records and Relationship Management Systems regularly.
• Follow the Credit Union’s security and risk management procedures.
• Keep up-to-date with industry news, trends, and the current local market.

Benefits

• Competitive compensation to commensurate with experience ($59,469.22 - $69,963.85) and benefits with performance-based incentives.
• Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer).
• Up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Tuition reimbursement, training, and personal development.
• Annual wellness credit.
• Reduced rates on employee loans/mortgages.
• Paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree