Virtual Benefits Care Associate

AIL•Springfield, MO

2d•Remote

About The Position

Globe Life AO is expanding its virtual team and seeking motivated, service-minded individuals for our Virtual Benefits Care Associate opportunity. In this role, you'll connect with working families and eligible members through Zoom and phone consultations, helping them understand available life, accident, and supplemental health insurance options. You'll build relationships, identify client needs, answer questions, explain coverage choices, assist with enrollment once licensed, and provide continued customer care. This opportunity combines customer service, benefits education, client relationship management, and consultative insurance sales. Whether you're entering the workforce, changing careers, or bringing experience from another industry, we provide structured training, licensing guidance, mentorship, and ongoing professional development. No previous insurance experience is required to apply.

Requirements

Be at least 18 years old.
Be physically located within an eligible U.S. location.
Be legally authorized to work in the United States.
Have access to a reliable desktop or laptop computer.
Maintain dependable high-speed internet.
Have webcam and microphone capability.
Maintain a quiet, professional workspace.
Be comfortable communicating through Zoom and phone.
Demonstrate professional communication skills.
Be willing to complete required training.
Be comfortable with consultative insurance sales.
Understand the commission-only compensation structure.
Hold or be willing and able to obtain the required state Life & Health Insurance License.
Meet applicable licensing and background requirements.

Nice To Haves

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales may be helpful but is not required.

Responsibilities

Provide a Positive Client Experience: Help prospective and existing clients feel informed, respected, and supported.
Contact prospective and existing clients through company-provided opportunities.
Schedule and conduct Zoom and phone consultations.
Listen carefully to client questions and concerns.
Identify individual and family protection priorities.
Explain the purpose of benefit-review appointments.
Provide professional and personalized communication.
Maintain consistent client follow-up.
Organize appointments and digital records.
Build lasting client relationships.
Educate Clients About Available Benefits: Once appropriately licensed, help individuals understand their insurance coverage options.
Explain available life, accident, and supplemental health insurance products.
Conduct needs-based benefit consultations.
Review relevant policy features and coverage choices.
Answer questions about eligibility and enrollment.
Recommend appropriate solutions based on client needs.
Assist eligible clients with electronic applications.
Review required documentation.
Follow applicable state insurance regulations and company procedures.
Assist With Enrollment and Continued Support: Client service continues beyond the initial consultation.
Provide professional follow-up after enrollment.
Respond to client questions.
Assist with applicable policy reviews.
Help clients navigate beneficiary and policy-service requests.
Direct clients to appropriate claims-support resources.
Maintain accurate digital client records.
Provide dependable communication and ongoing service.
Participate in Training and Development: Complete virtual onboarding, attend product-education sessions, learn digital presentation and enrollment systems, strengthen customer-service and communication skills, participate in coaching and mentorship, develop consultative sales techniques, improve time management and organization, explore leadership-development opportunities.