Virtual Banking Call Center Representative

Starion Bank•Mandan, ND

9h•Onsite

About The Position

Starion is seeking a Virtual Banking Representative in Mandan. Must be available to work in our Mandan location. Hours for this position could vary daily between 7 AM and 6 PM Monday – Friday and will be included in a Saturday rotation. Title and salary dependent on experience. At Starion Bank, we’re looking for talented people who will put our customers at the center of everything we do. Join our diverse team where you’ll feel valued and inspired to contribute your unique skills and experience.

Requirements

Customer focused, disciplined, ethical, and action oriented
Encourage and inspire others to do their best
Enjoy working in a fast-pace, tech driven environment

Nice To Haves

One or more years of customer service experience
Experience in a call center or customer service setting
General understanding of standard bank transactions as well as common products and services
Bilingual in English and Spanish desired but not required

Responsibilities

Process and manage online accounts and consumer loans
Deliver advanced digital and online offerings (online, mobile, social, phone, email chat at more)
Enhance the customer experience while providing solutions to customers
Provide customers with convenient ways to manage their accounts and provide solutions that meet their financial needs
Serve all Starion Bank locations throughout North Dakota and Wisconsin
Respond to routine and complex customer inquiries regarding consumer products and services
Quickly answer customer inquiries in a friendly and courteous manner
Deliver exceptional service
Provide first call resolution while following procedures that meet compliance guidelines
Identify and offer customers the products and services they need and want to succeed financially
Complete weekly tasks as assigned
Assist customers with navigating and troubleshooting various online products