Virtual Banker

AMPLIFY CREDIT UNION • Austin, TX

1d • $28 - $0 • Remote

About The Position

The Personal Banker position is a sales-through-service position that utilizes effective probing questions and active listening to identify opportunities and recommend solutions that benefit the member and deepen their relationship with the Credit Union. This position is responsible for providing superior banking experience for Amplify members through virtual engagements. Interactions ought to define our brand and establish enduring connections.

Requirements

• High School diploma or General Education Degree (GED), plus one year of successful financial institution or sales-related experience required.
• This position requires a desire to help others and a willingness to have discussions with members regarding their financial well-being.
• Must be bondable.
• Knowledge of the use of a personal computer, Microsoft Office products, and the use of a telephone.
• Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.

Nice To Haves

• Call Center experience preferred, but not required.
• Knowledge and use of a 10-key is helpful.

Responsibilities

• Consistently demonstrate a consultative approach to service/sales, identifying member needs, and offering solutions that benefit the member and deepen their relationship with Amplify
• Assist members in opening and managing their financial accounts remotely
• Work hand-in-hand with Business Partners to offer member holistic solutions
• Build and maintains a book of business consisting of potential and existing members
• Comprehend at a high-level company deposit product and consumer loans
• Create new memberships and activate all Amplify's available accounts
• Perform account maintenance and respond to member inquiries
• Make wise decisions that benefit members and further organizational goals by exercising good judgement
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Benefits

• Medical
• Dental
• 401(k) programs
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.
• 401(k) with a company match of 100% on the first 5% you contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED