Virtual Banker
Minnwest Corporation•Eagan, MN
•$20 - $22•Onsite
About The Position
The Virtual Banker is responsible for providing all Minnwest Bank customers with a professional and courteous knockout customer experience, from sales to service. Individuals in this role will be on camera and mut be professional, welcoming and responsive on camera and all other venues. Hours will include evenings and weekends.
Requirements
- High school diploma or equivalent
- 1+ year(s) customer service experience
- 1+ year(s) retail banking experience
- Dependable, organized team player with a positive attitude
- Willing to continuously learn and grow within the organization
- Microsoft Office skills
Nice To Haves
- Associate degree or above
- 2+ years customer service experience
- 2+ years retail banking experience
- 1+ year(s) contact center experience
- Bilingual in English and Spanish
Responsibilities
- Learn and maintain technical skills for the operation of the ITM and all other systems used by the Virtual Contact Center. Educate and promote the use of ITMs with customer base and staff.
- Provide prompt and courteous customer service to all Minnwest Bank customers by identifying and recommending bank products and services to fulfill their needs.
- Assist customers with a wide variety of transactions, account maintenance, general inquiries and troubleshooting, online banking and fraud related concerns.
- Utilize necessary security procedures to properly identify customers.
- Provide referrals and other opportunities to other business lines, e.g. insurance, mortgage, cash management.
Benefits
- Comprehensive Medical, Vision and Dental Insurance
- Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
- Paid Holidays and Competitive Paid Vacation Days
- Paid Parental Leave
- Short- and Long-Term Disability
- Life, Critical Illness, and Accidental Insurance
- Tuition Reimbursement and Career Development Opportunities
- Employee Assistance Program (EAP)
- Paid Time Off to volunteer in your community
- Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
