Virtual Banker II - Garage - Tempe, AZ

JPMorgan Chase & Co.•Tempe, AZ

16d•Onsite

About The Position

As a Virtual Banking Garage Banker within Consumer Banking, you represent Chase’s brand and culture by delivering hospitable service using banking solutions and financial technology. You engage clients by phone and video, tailoring advice and sharing products and services to address their financial needs. You participate in test-and-learn initiatives, collaborate with cross-functional partners, and contribute feedback that helps shape innovation and improve banking experiences. The position is 100% in office in Tempe, Arizona. The role is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. Employment is contingent on JPMorgan Chase’s review of relevant records and information and on compliance with the applicable requirements. NMLS registration under the SAFE Act is required, including registration or an update after starting, annual renewal, and timely updates thereafter. Chase offers a competitive total rewards package, with base salary determined by role, experience, skill set, and location. Eligible roles may also receive commission-based pay and/or discretionary incentive compensation. Benefits and programs are eligibility-based, and further compensation and benefit details are provided during the hiring process.

Requirements

At least 1 year of sales experience in Retail Banking, Financial Services, or a related industry, with demonstrated success establishing new clients, deepening relationships, and delivering results.
Highly organized, adaptable, and curious, with a strong desire to learn and improve and the ability to pivot based on testing strategy, outcomes, and feedback.
Excellent communication skills and the ability to engage clients clearly and courteously by phone, video, and email.
Ability to learn new products, services, procedures, and digital tools quickly and accurately.
Ability to collaborate as a team to deliver seamless service with care and sincerity.
Commitment to operating within established risk parameters and compliance obligations and completing required training efficiently.
High school diploma, GED, or equivalent.
Must satisfy Dodd Frank/Truth in Lending Act Loan Originator qualification requirements, including the applicable review of criminal conviction history, credit report, NMLS information, and other relevant information. A felony conviction within the last seven years disqualifies candidates from consideration.
NMLS registration under the SAFE Act is required, including successful registration immediately after the start date, annual renewal, and timely updates.

Nice To Haves

Experience participating in pilots, test-and-learn programs, or process improvement initiatives.
Strong desire and ability to influence, educate, and connect customers to technology solutions.
Experience adhering to banking policies, procedures, and regulatory requirements.
Experience with digital transformation, automation, or innovation initiatives.
College degree or military equivalent.

Responsibilities

Participate in test-and-learn initiatives by piloting and executing new solutions, processes, and technologies; help design, launch, measure, and refine pilots, and provide real-time feedback and insights to Virtual Bank Leaders and partners.
Deliver exceptional, client-first service by fostering a welcoming atmosphere and building relationships through active listening, thoughtful questions, and personalized financial solutions.
Use analytics, digital tools, automation, and multiple applications, CRMs, and tracking systems to inform work, measure impact, and identify opportunities for improvement.
Build partner and client relationships to ensure Garage Tests are executed effectively and aligned with business drivers, while keeping participants valued, informed, and supported.
Guide clients in using self-service technology, including the Chase Mobile App, Chase.com, and ATMs, and educate them about new features and enhancements.
Refer clients with specialized needs to One Chase Partners, such as Consumer Branch partners, Private Client Advisors, Home Lending Advisors, and Business Relationship Managers, and manage the client experience end-to-end.
Operate within established risk parameters and compliance obligations and complete required training efficiently.

Benefits

Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
Comprehensive health care coverage.
On-site health and wellness centers.
Retirement savings plan.
Backup childcare.
Tuition reimbursement.
Mental health support.
Financial coaching.
Additional benefits and programs based on eligibility.