About The Position
JoJo Tea is a Miami-based specialty tea company founded in 2011, aiming to reshape American tea culture by encouraging more people to brew proper tea at home. They source and sell high-quality pure white, green, black, oolong, and pu-erh teas, supplying around 200 active wholesale accounts including restaurants, coffee shops, hotels, bakeries, and major cruise lines. The company also operates a Shopify e-commerce store, a Miami tea room for private ceremonies and public parties, and is expanding into Amazon and a dedicated wholesale portal. It is a small, hands-on team focused on quality and craft, experiencing growth that outpaces its current administrative capacity. The role is for a reliable, organized Virtual Assistant to manage the business's administrative layer. This involves monitoring approximately 10 email inboxes (orders, purchasing, accounting, retail, reservations, and team members), triaging customer orders, responding to inquiries, and ensuring no tasks are overlooked. It is primarily an inbox and customer-operations role, not a calendar-heavy Executive Assistant position, designed to maintain smooth business operations while the core team focuses on growth. There is potential for the role to expand into pattern-spotting and customer insight work to inform planning and marketing decisions.
Requirements
- Excellent written English (clear, warm, professional tone)
- Prior experience supporting a small business or founder
- Highly organized and responsive "," quick turnaround on customer-facing emails
- Strong attention to detail "," you treat a missed email like a missed customer
- Comfortable juggling multiple inboxes simultaneously without losing threads
- Comfortable with standard tools (email, spreadsheets, messaging apps)
Nice To Haves
- Familiarity with e-commerce or wholesale operations
- Comfortable with Shopify or Amazon Seller Central
- Analytical mindset "," you enjoy spotting patterns in customer behavior and order data
- Interest in tea, specialty food & beverage, or hospitality
Responsibilities
- Monitor and triage ~10 shared and team email inboxes (orders, purchasing, accounting, retail, reservations, and team members)
- Catch and route customer order requests so nothing slips through the cracks
- Respond to customer and wholesale inquiries in a professional, brand-aligned tone
- Flag urgent or high-priority matters to the founder or relevant team member
- Keep inboxes organized (labels, follow-ups, escalations) so the team always knows the state of play
- Over time: help gather insights from customer emails "," patterns in what's being ordered, when, and by whom "," to inform planning and marketing
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
