Mandarin Bilingual | Virtual Assistants

Global Medical Virtual Assistants

18h•Remote

About The Position

Global Medical Virtual Assistants is actively searching for a dedicated Mandarin Bilingual Virtual Assistant to provide exceptional support to our diverse clientele. This role requires fluency in both English and Mandarin, as well as strong organizational and communication skills to facilitate effective interactions in a healthcare setting.

Requirements

Bilingual fluency in English and Mandarin (written and spoken) is required.
Proven experience as a Virtual Assistant or in a similar administrative role.
Strong organizational skills and the ability to handle multiple tasks simultaneously.
Excellent interpersonal and communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
Familiarity with healthcare terminology is a plus.
Ability to work independently and adapt to changing priorities and workloads.
Strong attention to detail and commitment to client confidentiality.
PRIMARY SYSTEM Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output
BACK-UP SYSTEM OPTION 1 (BACKUP SYSTEM): Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
Computer Memory/RAM: 8.00 GB
Computer Operating System: at least Windows 11 64-bit or macOS Ventura
Headset: Any USB-type headset with noise-cancelling feature (Optional)
OPTION 2 (POWER SUPPLY - UPS): Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
PRIMARY INTERNET CONNECTION DSL / Fiber Connection - Minimum of 100mb/s contracted
BACK-UP INTERNET CONNECTION Minimum of 20mb/s (Cell)

Nice To Haves

Familiarity with healthcare terminology is a plus.
RECOMMENDED SYSTEM REQUIREMENTS PRIMARY SYSTEM Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output
BACK-UP SYSTEM OPTION 1 (BACKUP SYSTEM): Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
Computer Memory/RAM: 16.00 GB
Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output
OPTION 2 (POWER SUPPLY - UPS): Must be capable of powering your work station for at least 3 hours
Typically a device with 240Wh or higher will be sufficient
Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
PRIMARY INTERNET CONNECTION DSL / Fiber Connection - Minimum of 500mb/s contracted
BACK-UP INTERNET CONNECTION Minimum of 20mb/s (Cell or wired)

Responsibilities

Assist in managing client calendars, scheduling appointments, and coordinating meetings in both English and Mandarin.
Serve as a liaison between clients and their Mandarin-speaking patients/providers, ensuring clear communication and understanding.
Translate important documents, emails, and communications from English to Mandarin and vice versa, maintaining accuracy and cultural relevance.
Provide administrative support, including data entry, record-keeping, and report generation, ensuring attention to detail and confidentiality.
Assist with customer service inquiries, addressing questions or concerns in a timely and professional manner in both languages.
Collaborate effectively with the team to maintain consistent communication and high-quality service delivery.