Virtual Assistant (Outreach and Engagement) (BBS883)

Hire Overseas

9d • Remote

About The Position

The Virtual Assistant will handle high-volume outbound texting for a travel membership company whose members are primarily college students. The role focuses on sending recurring messages quickly and accurately while making small personalizations so each text feels human, casual, timely, and relevant. It is centered on outreach at scale rather than strategy, marketing, or primarily inbound support.

The successful candidate will be digitally savvy, familiar with current social media and culture, and able to communicate naturally with a college-aged audience. They will follow approved messaging patterns and templates, review conversation history to avoid repetitive messages, use relevant member context to select message variations, and escalate unusual or unclear situations rather than guessing. This is a full-time, 100% remote role, with preferred overlap with EST hours. The position offers a path to expanded responsibilities, including inbound support and broader member success work as trust is built.

Requirements

• Excellent written English and a strong feel for natural, casual US texting language.
• Ability to write messages that sound like a real person texting a friend rather than a scripted support representative.
• Genuine familiarity with current social media, pop culture, and communication styles that resonate with college students.
• Upbeat, fun, and approachable energy conveyed naturally in written communication.
• Ability to process high volumes of conversations efficiently without becoming careless.
• Comfort with repetitive communication work at pace while maintaining quality and tone.
• Strong memory for prior messages and context across conversations.
• Reliability, organization, consistency, and sound judgment about when to ask versus act.

Nice To Haves

• Prior experience in customer communication, outreach, texting-based support, or inbox management.
• Familiarity with travel, membership, or subscription-based businesses.
• Experience personalizing outreach at scale.
• Active presence on social media platforms such as TikTok, Instagram, or X.

Responsibilities

• Send outbound texts to a large volume of members using approved messaging patterns and base templates.
• Personalize messages so they feel timely, human, and casual rather than copied and pasted.
• Review recent message history before sending to avoid repetitive styles or tones.
• Use details such as recent or upcoming travel and planning stage to choose an appropriate message variation.
• Move through a high number of conversations quickly while remaining accurate and detail-oriented.
• Read member conversations regularly to build familiarity and judgment over time.
• Follow messaging guidance while making sensible small adjustments when needed.
• Escalate unusual, high-stakes, or unclear situations rather than guessing.
• Match a casual, upbeat tone that resonates with a college-aged audience without losing accuracy.

Benefits

• Paid in USD on a bi-monthly schedule, every 15th and 30th.
• Paid time off and holiday observance per company policy.
• Clear path to expanded responsibilities, including inbound support and broader member success work as trust is built.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed