Virtual Assistant - Client Support & Operations
About The Position
Soaring Towers is a Los Angeles-based managed IT services provider seeking a Virtual Assistant for Client Support & Operations. This fully remote position combines executive support, client communication, lead outreach, administrative work, marketing support, and basic technical support. The ideal candidate is organized, resourceful, comfortable with technology, and confident in communicating with clients. Responsibilities include managing calendars, researching leads, communicating with clients, updating CRM, troubleshooting basic technical issues, documenting processes, and assisting with marketing activities.
Requirements
- Previous experience as a Virtual Assistant, Administrative Assistant, Customer Support Representative, or in a similar role
- Strong written and spoken English
- Strong organizational and time-management skills
- Professional communication skills, including phone and email communication
- Comfortable working with computers and learning new software
- Strong attention to detail and follow-through
- Ability to manage multiple priorities
- Ability to work independently in a remote environment
- Reliable internet connection and a professional home workspace suitable for client calls
- Ability to follow documented procedures and accurately record information
- Must be based in Colombia
- Must be available for full-time work with consistent overlap with US Pacific Time hours
Nice To Haves
- 1+ year of virtual assistant or administrative experience
- Customer service or client-facing experience
- Basic IT troubleshooting or technical support experience
- Experience with CRM or help desk/ticketing systems
- Calendar and inbox management experience
- Lead generation or sales outreach experience
- Client account support experience
- Social media or content creation experience
- Blog or business writing experience
- Experience with Google Workspace or Microsoft Office
- Familiarity with Slack, WhatsApp, or similar communication tools
- Interest in computers, software, technology, or IT
Responsibilities
- Manage executive calendars, scheduling, email organization, and follow-up tasks
- Research prospective clients, business leads, software, and industry information
- Assist with lead outreach and follow-up communication
- Communicate professionally with current and prospective clients by phone and email
- Maintain client information, records, and CRM updates
- Assist with client account follow-ups and general client support
- Answer incoming client support calls and collect information about technical issues
- Create, update, and document support tickets
- Provide basic Level 1 technical troubleshooting using established procedures and training
- Schedule technical team members when advanced support is required
- Maintain clear and accurate internal and client documentation
- Document business processes, workflows, and internal procedures
- Write and edit blog posts for the company website
- Assist with social media content and posting
- Support email outreach and other marketing activities
- Research client software, technology solutions, and relevant industry developments
- Perform additional administrative and operational duties related to the role as needed
Benefits
- $10.00 per hour depending on experience
- Fully remote, full-time position
- Training on internal systems and basic IT support procedures
- Exposure to client support, business operations, marketing, and technology
- Opportunities to develop additional skills as the company grows
- A collaborative remote team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
