Virtual Assist - Auto Adjuster - Mountain or Pacific Time Zone - Remote

Allstate

1d•Remote

About The Position

As a Virtual Assist Auto Adjuster, you will have the flexibility to work from home daily. You will be an integral part of our team, leveraging advanced technology conducting inspections remotely by analyzing photos and live videos to provide exceptional service to customers whose vehicles require repair. You will play a key role in reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles. In this role, you’ll be expected to communicate clearly and efficiently with all parties involved, ensuring that the customers’ needs are met with the highest level of professionalism and care. Your attention to detail and problem-solving skills will be key to your success, making this a perfect opportunity for someone passionate about delivering outstanding customer service and working with cutting-edge technology. If you're a self-motivated, detail-oriented individual who thrives in a flexible work environment, this is the perfect opportunity for you! This position requires on-camera presence when assisting customers, participating in team meetings, or as otherwise directed. Candidates must live in Mountain or Pacific Time Zone.

Requirements

Candidates must live in Mountain or Pacific Time Zone.
18 months+ previous experience in auto Collision estimating using CCC or Mitchell.
Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical.
Proficiency in using virtual inspection tools and applications.
Strong analytical skills to assess damages and write accurate estimates.
Excellent communication skills to interact with customers and stakeholders effectively.
Ability to work independently and manage time efficiently in a virtual work environment.
Familiarity with insurance policies and industry regulations related to auto claims.
Must be willing to work one of the following schedules: 8:30 am - 5:00 pm Pacific Time Zone or 9:00 am - 5:30 pm Mountain Time Zone (Times may vary and will be determined by business needs).
A dedicated workspace in your residence that is private and free from distractions.
A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed.
Appropriate work surface and seating.

Nice To Haves

On-camera presence when assisting customers, participating in team meetings, or as otherwise directed.
Willingness to attend 2-week of in person training.

Responsibilities

Conducting inspections remotely by analyzing photos and live videos.
Reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles.
Communicating clearly and efficiently with all parties involved.
Investigating auto claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Using phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process.
Incorporating a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
Executing policies according to policy agreements.
Keeping a clear record of work in a claims system.
Ensuring timely and accurate documentation is completed as you work on each claim.

Benefits

Competitive salary based on experience and qualifications.
Medical, dental, and vision coverage.
Allstate pension plan and 401(k) savings plan.
Ayco financial coaching.
Spring Health mental and emotional wellbeing resources.
Paid parental leave.
Adoption reimbursement.
Paid time off.
Tuition reimbursement.
Wellness incentives.
A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, and mouse.)
Connectivity reimbursement of $80 per month to offset some of the cost of internet.
$1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.