Virtual Apron Support Specialist Millwork - Remote

The Home Depot • GEORGIA - VIRTUAL - GA01, GA

1d • Remote

About The Position

The Virtual Support Specialist Millwork - (Remote) is part of the Services Operations Contact Center team. The Virtual Apron Team has the ability to engage and support customers on-line, in home, and in the store virtually. The Virtual Support Specialist is responsible for providing tailored suggestions and solutions through consultative selling that inspire our customers. The Virtual Support Specialist builds and maintains customer relationships, assisting associates and customers during sales and product inquiries. In this role, the specialist provides dedicated support for the Millwork Line of Business, assisting customers with door and window solutions, product customization, and project inquiries specific to Millwork. The specialist qualifies new customers seeking to customize Millwork products, generates new leads, and warm transfers them to a Virtual Design Specialist for further consultation and design support. The Virtual Apron Support Specialist will also assist customers with the following: leverage the online configurator tool, general inquiries, order status, following up with vendors and stores on customer projects, making outbound calls to follow up on online requests and in-store leads, obtaining payment. The Virtual Apron is an innovative, multi-team organization within The Home Depot that provides remote support to both online and in-store customers for their project needs. Virtual Apron associates are subject matter experts across a wide range of categories—including flooring, millwork, countertops, kitchen, bath, closet design, and installation services. By leveraging deep product and process expertise, Virtual Apron associates help customers and store teams navigate both simple and complex orders. This remote support model ensures consistent, high-quality customer experience while enhancing operational efficiency across The Home Depot.

Requirements

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Working knowledge of Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Consultative Selling Experience
• Passion for providing excellent customer service to meet their needs
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Nice To Haves

• Previous Millwork product and sales experience preferred
• Advanced knowledge of door and window design and installation
• Ability to perform responsibilities of the role with minimal supervision
• No additional education
• No additional years of experience
• No previous leadership experience
• No previous leadership experience

Responsibilities

• Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance
• Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online.
• Follow-up with vendors and stores on customer projects to help expedite and communicate timelines
• Job duties as assigned by the manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED