VIP Support Coordinator- Full Time (Call Center LV)
About The Position
Casino Customer Service (CCS) Coordinators are well-informed, courteous team members who provide our valued guests and Casino Marketing Teams with information and assistance. It is the duty of this coordinator team to project a warm, gracious, and helpful image to all internal and external guests and fellow team members, while assisting them with their reservation needs. The CCS Coordinator assists casino guests, including but not limited to Gold, Platinum, Diamond, and Seven Star Members, with reservation needs across all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family Reservations, including verifying offers, booking, modifying, canceling, and cross-selling. Additionally, the CCS Coordinator assists casino guests and the Casino Marketing Teams with room, limo, golf, show, spa, restaurant and bill back reservations. At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Requirements
- Well-informed, courteous team members.
- Ability to assist guests with reservation needs.
- Ability to verify offers, book, modify, cancel, and cross-sell reservations.
- Ability to assist with room, limo, golf, show, spa, restaurant and bill back reservations.
Responsibilities
- Provide guests and Casino Marketing Teams with information and assistance.
- Project a warm, gracious, and helpful image to all internal and external guests and fellow team members.
- Assist casino guests with reservation needs across all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family Reservations.
- Verify offers, book, modify, cancel, and cross-sell reservations.
- Assist casino guests and Casino Marketing Teams with room, limo, golf, show, spa, restaurant and bill back reservations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
