Full Time Call Center Agent

Sound Telecom • Spokane, WA

19h • Onsite

About The Position

Sound Telecom is seeking full-time Call Center Agents to provide the friendly, professional voice our clients depend on. This role is ideal for those who thrive under pressure as the day to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with providing an exceptional experience for callers while maintaining service quality and meeting performance expectations. Since we deliver exceptional service 24/7, 365 days a year, this role requires availability to work a weekend day and holidays. To excel in this role, you should have a typing speed of 35WPM and proficient computer skills. We are seeking self-motivated, accountable individuals with a warm demeanor who remain composed when assisting upset callers. Success here requires strong attention to detail in writing and a consistent dedication to reliable attendance and schedule adherence. While previous customer service experience is not required, it is a bonus! This is an in-office position.

Requirements

• Typing speed of 35WPM
• Proficient computer skills
• Self-motivated
• Accountable
• Warm demeanor
• Ability to remain composed when assisting upset callers
• Strong attention to detail in writing
• Consistent dedication to reliable attendance and schedule adherence
• Availability to work a weekend day (Sat or Sun each week)
• Availability to work holidays

Nice To Haves

• Previous customer service experience

Responsibilities

• Manage a high-volume of incoming calls.
• Provide an exceptional experience for callers.
• Maintain service quality and meet performance expectations.
• Remain composed when assisting upset callers.
• Ensure attention to detail in writing.
• Maintain reliable attendance and schedule adherence.

Benefits

• Employee Stock Ownership Plan
• 401k with Matching Contributions
• Full Medical, Dental, and Vision Insurance
• Paid Vacation
• Life Insurance Policy
• Legal Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed