VIP Specialist - Events

Hard Rock Digital•Hollywood, FL

1d•Hybrid

About The Position

Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. We create legendary VIP experiences that extend beyond the App — bringing our players together through unforgettable in-person events rooted in sports, entertainment, hospitality, and world-class service. Backed by the iconic Hard Rock brand and the Seminole Tribe of Florida, Hard Rock Digital blends gaming, sports, and entertainment to deliver VIP moments that feel exclusive, immersive, and differentiated. The VIP Event Specialist reports directly to the VIP Events Manager and plays a key role in the execution of in-person VIP events across markets. These events include marquee sporting events, watch parties, concerts, festivals, and other high-profile hospitality experiences. This role is responsible for coordinating logistics, managing hospitality assets, supporting guest engagement efforts, and ensuring flawless on-site execution. The VIP Event Specialist works cross-functionally with VIP Operations, VIP Marketing, Omni Team, Partnerships, and VIP Retention and Acquisition teams to align event execution with broader engagement and revenue objectives. Frequent travel and hands-on event support are required.

Requirements

2–5 years of experience in event coordination, casino marketing, sports hospitality, or experiential marketing.
Experience supporting in-person events with high-value guests.
Highly organized and able to manage multiple concurrent projects.
Comfortable traveling and working evenings/weekends during major events.
Communicate effectively across departments and with external partners.
Strong understanding of VIP engagement within sportsbook, casino, or entertainment environments.

Responsibilities

Support the planning and on-site execution of VIP events including sporting tentpoles, watch parties, and entertainment-driven experiences.
Coordinate venues, hotels, transportation, F&B, production elements, and guest logistics.
Travel to event locations to provide hands-on operational support and ensure a premium guest experience.
Maintain detailed event run-of-show documents, timelines, and execution checklists.
Partner with VIP Retention and Acquisition teams to align event guest lists with strategic engagement goals.
Work closely with VIP Operations to ensure proper coding, tracking, and post-event follow-up.
Collaborate with VIP Marketing and Omni teams to support branding, promotions, and integrated activations.
Coordinate with Partnerships on sponsor integrations and on-site brand elements.
Manage hospitality inventory including tickets, credentials, gifting, and event materials.
Assist with invitation tracking, RSVP management, and attendee reconciliation.
Support VIP Account Managers and VIP Account Executives with guest communication and event preparation.
Greet and engage guests on-site to ensure a seamless, high-touch experience aligned with Hard Rock standards.
Track event attendance and assist in measuring performance impact.
Support post-event recaps and insights in partnership with Analytics and VIP leadership.
Ensure all documentation and vendor coordination aligns with internal compliance and financial processes.
Exhibit conduct in accordance with Gaming Commission regulations and Hard Rock Digital policies.
Maintain confidentiality regarding VIP guests and internal initiatives.
Always promote positive guest and employee relations.