VIP Services Representative

DraftKings Inc.

1d•$64,000 - $80,000•Remote

About The Position

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a VIP Services Representative, you’ll help deliver a premium experience to some of our most engaged players while supporting DraftKings’ industry-leading VIP strategy. You’ll build meaningful relationships with VIP customers, step in to manage accounts during periods of coverage support, and help create memorable experiences that strengthen long-term loyalty. In this role, you’ll balance relationship management, account analysis, and promotional strategy in a fast-paced environment where every interaction shapes the player experience. You’ll work closely with cross-functional teams to ensure our VIP players stay connected to the latest promotions, events, and experiences across DraftKings.

Requirements

At least 1 year of experience in a sales or account management role.
Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
Ability to analyze data and trends to make quick and confident decisions.
Willingness to travel and work nights and weekends.
Must be able to obtain and maintain required State Gaming License.

Responsibilities

Build upon strong, authentic, and trusted player relationships while identifying opportunities to improve the customer experience.
Assist and attend events where customers are present and help is needed.
Exceed engagement and service level performance targets.
Assist in reactivation efforts to re-engage inactive users.
Effectively distribute an allotted promotional budget.
Execute against all VIP policies and guidelines, including responsible gaming policies.